Holiday Inn & Suites Albuquerque-North I-25 by IHG

Reviews

• BE

  Becky Erb

  Jul 19, 2026
  1.0
  After a very long day of travel, we arrive with the news that elevators are broken, but the person at the front desk said “but the good news is we have you on the 3rd floor.” Hospitality in this industry is gone. We were not offed any kind of discount, breakfast credit or a free drink at the bar. So I reluctantly dragged my 40 lb bag up 3 flights of stairs (along with 2 more trips with other bags) One and done Holiday Inn 😡
• BE

  Briana Earegood

  Jul 19, 2026
  1.0
  We had stayed one night at this hotel. Nobody in this establishment cares about this hotel. The rooms are disgusting. The walls had what looked like blood on them. The ac unit was showing daylight through the front bottom corner. The window seals tile was broken in half and falling off. The comforters that were left on both of my beds were ripped and was told they would at least come and pick up the old ones and they sat out in the hall all night. I was told the elevator would be fixed and it still was inoperable when we checked out. I also was told my kids could have breakfast for free. But when we went to get breakfast I was told id have to buy something for my child to eat. By that time I was already so upset about how everything in this hotel was operating I refused to spend any more money with them. When trying to speak about my issues I was brushed off and told to call a number that only goes to a voicemail. Oh and dont bring your service animal because if you have need your dog you cant set and have food in their "cafe"
• ER

  Evangelina Rose

  Jul 14, 2026
  5.0
  Clean rooms, direct-tv, nice and cool room. Near the freeway and we couldn't hear the traffic. No continental breakfast. Elevators is a bit slow but a good conversation on why it's slow.
• MA

  Mark Allison

  Jul 5, 2026
  1.0
  So my daughter booked this for our return trip from California. Only booked it because they had a pool and a water slide. Guess what, pool closes at 7 and no water slide on July 4th. Also their lounge is closed on the fourth. One elevator closed and the other shakes and is very jankey. We’re not sure if we were going to be trapped in it. Stay away. Could be a great hotel but falls way short of standards.
• GA

  G A

  Jun 20, 2026
  1.0
  Update: As you can see the response from the hotel, about my review is unacceptable, just because they moved me doesn't mean it was okay to not discount my stay in some manner, it was a huge inconvenience, and it separated my son and I by another different floor, I would not stay here again! The evening desk clerk was rude as hell! Ugh... These places that take so much money from us, but can't see an issue being something they should care about, but nope, they didn't care one bit, plus we paid for breakfast which was $15.00 each, this certainly is not a $182 a night room, no wonder they have 3 stars! Original review: which I stand by First things first, not sure if it is every room, but immediately walking into my room I smell skunky, oldish, mildewy, the elevator literally sounded like it was ready to collapse, 4 people max, but that wasn't followed it was packed, sounded like it was going to crash! all of the emergency stairs that were next to the elevators for fire escape were out of order, carpet was dirty in the hallways, customer service that checked me in was great, my son wanted to swim and go down their slide, and of course location, location, location!, but, my air conditioner quit working, it set at 86 degrees, and I could not get it to go lower, the desk clerk says no maintenance or anyone to check it out, I was going to try and stick it out but I couldn't, especially after I had already unpacked, everything was unpacked in the bathroom, etc... I was unpacked for about 4 hours, I tried to call on the room phone which I told was working, nope, not working, called from my cell phone, call kept cutting out, so had to go down to the lobby and get a different room on another floor, my son was next to me on the 4th floor, now we are separated, my son is an adult with autism, I like to stay next to him, I wasn't happy about that, also of course the ice machine on 5th floor where I was moved to was out of order, when I went all the way down to the lobby again, to tell the desk clerk about ice machine broken, she was very rude when I let her know, Customer service was much better with the earlier shift when I checked in around 2:30-ish, Can't remember the guy's name he was super cool that initially checked my son and I in, the girl when I changed rooms wasn't as friendly. Around 6:30 pm, is when I got moved. My son is on the 4th floor, had to ask him for help moving everything to the 5th floor including my dinner, you know it sucks, moving... After you're settled. But I'd say rude desk clerk, ac stopped working, room phone doesn't work, ice machine broken, extra $15.00 for breakfast each person, yeah that's an inconvenience all right! I do not recommend, go down the street to Tru hotel, where I originally was going to stay! By the way the pool was ice freaking cold, too cold, kids running around all over the place, up and down the halls! Drive down the street more, stay at Tru Hilton, free breakfast, free dinner snacks, pool, etc..

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