Crowne Plaza Albuquerque by IHG

Reviews

• SR

  Sravya Reddy

  4 days ago
  5.0
  We had a wonderful experience, especially thanks to Brandy in the dining area! She was incredibly friendly, warm, and accommodating, especially with our kids. She made us feel so welcome and comfortable, and our entire family truly enjoyed breakfast because of her outstanding hospitality. She made sure we were well taken care of and went above and beyond to make our mornings special. Her positive attitude and genuine care made such a difference in our stay. Thank you, Brandy, for making our experience so memorable! We would love to return and see her again.
• ZK

  z k

  5 days ago
  1.0
  They fired the manager during Balloon Fiesta. Obscenely understaffed. Only two people working at the dinner restaurant and only one for breakfast. Kudos to the workers for making great food anyway, but nothing about this hotel is worth it. Noisy traffic from the highway at all hours. Bathrooms literally tinier than the accessible bathroom stalls in the lobby. Room prices three times higher than they should be. Only two restaurants, but they keep advertising the ones that are closed and don't exist. Surrounding area is garbage with only one mediocre restaurant you have to walk across major roads to reach. Skip this hotel!
• CR

  Cecile Robles

  Oct 7, 2026
  2.0
  DON’T PURCHASE BREAKFAST WITH YOUR STAY NOT WORTH IT!!! We have a voucher for breakfast for the 3 nights stay. Service is so slow as many people was complaining. First morning they let us order from the menu second day waited so long for someone to take our order then they decided to set up buffet which was very limited. The 3rd same thing buffet same scrambled eggs bacon and hash browns. Eggs is not real eggs nasty. I decided not to do buffet and order off the menu server says voucher is not good for menu buffet only but voucher says not included steak and eggs. In Don’t purchase breakfast with your room stay!!!
• CT

  Ct Tooh

  Oct 4, 2026
  5.0
  This hotel is great. The staff are really nice. I always stay at a hotel when I have to visit town as my stepmom is a disaster. They go above and beyond to accommodate a longer stay. For extreme professional, friendly and nice. In fact, just to give you an example, my Rottweiler destroyed some pillows in the room, which Rottweilers are known to do. Of course, they charge me for that, I expected, but they didn’t make me leave, they didn’t make a huge deal about it, and they were so nice, the owners of this establishment definitely love dogs. And even if you’re not a dog person, or you don’t have a dog, that’s a really good sign. I’ve always noticed the service and dog friendly hotels like Bestival in and it just seem to be a better establishment. I was helping my dad with his business, and having a good safe place to stay was one requirement. I actually ended up having to stay here longer than I expected, due to some family issues , and I couldn’t expect anything more than the service I got was absolutely awesome . The security patrol parking lot at night 24/7, your belongings will be safe and this is an upper scale regular hotel it’s not a rundown or shady type establishment, it’s really nice and well taken care of. The area surrounding the hotel is not the best you could, but it’s not the worst, and the security, make sure that there’s no trespassers on the property and that your things are safe. The hotel is really nice. The food is great, and they have specials on Friday, kind of like fajitas Friday and exceptional homemade Mexican food deals. I would say it’s definitely a 3 1/2 four-star hotel, the full pool, jacuzzi. They also share amenities with the quirky, which also has like a really nice sauna. They dint tolerate druggies or prostitutes or any sort of dirtbags patrolling the lot wanting to steal your things, they make sure that there’s none of that on the property. This was a hilton, so you can expect 3.5 fore stars. You can expect the same quality, building, bedding, room, Serving and vibe as like a Marriott. Shannon, Ryan, and rest staff are extremely polite. They will go out of their way to make your stay excellent. They make sure that the property is clear, safe, and secure 24/7, and you will not have to worry about anything being stolen or your car being broken into. At night, they drive around the entire parking lot. all night, continuously, and they patrol and make sure that there’s no one on the property that shouldn’t be. I stayed here 3 weeks. I had stuff in the back of my truck, like really expensive tools. Of course they were locked up, but I had other things loose in the bed of the truck and not one item went missing, what if they did not have security or take that very seriously - things would’ve gone missing? It’s Albuquerque, it’s full of that - an even equal or higher rated star hotels do not have that type of security. In fact, if you stayed like uptown equivalent hotels or even areas that are nicer, you would still not have the same level of security.
• FP

  Fermin Pacheco

  Oct 1, 2026
  1.0
  I have stayed at this hotel regularly since it was a Hilton, often several times a month for business, and unfortunately my recent experiences have made me feel more like a stranger than a loyal returning guest. This is already my second stay this month. I simply asked whether it might be possible to check in a few hours early and was told no, unless I booked under a membership rate that was considerably higher. I completely understand that early check-in is based on availability and is never guaranteed. What was disappointing was the lack of effort, hospitality, or even an attempt to make a longtime business guest feel valued. Even if a room was not available, a much better response would have been something as simple as, “We don’t have a room ready just yet, but please come in. We can hold your luggage, you’re welcome to relax by the pool, and you can enjoy one of our restaurants while we work on getting you checked in.” That small level of care would have completely changed the experience. A hotel brand is ultimately represented by the people at the front desk, and the lack of concern for a repeat business traveler was astonishing. After years of staying at this property, I would have expected loyalty and repeat business to mean something beyond simply paying a higher rate for special treatment. Unfortunately, this will be my last stay here. Loyal customers should feel valued because of the relationship and business they have consistently brought to a property—not only because they selected the rate the hotel preferred.

Frequently Asked Questions About Crowne Plaza Albuquerque by IHG