Holiday Inn Express & Suites West Long Branch - Eatontown by IHG

Reviews

• AP

  Adam P

  Oct 6, 2026
  4.0
  Clean, quiet, comfortable room. Basic breakfast and fitness room.
• JB

  Jaden Burke

  Sep 30, 2026
  1.0
  Was staying here for a week on a business trip rooms were not swept or cleaned. My shower brown water coming from it and they refused to changed my room also terrible front desk service.
• DR

  Deisy Ramirez

  Sep 13, 2026
  3.0
  I stayed at this location back in January of this year for a short staycation and I liked it. All of the staff were very great and helpful, especially the overnight receptionist. My only complaint was that the pool was not clean enough. It did not smell like chlorine and I saw hair and spit in the water, which made me leave after 15 minutes. I really hope they have stepped up the pool maintenance since then.
• VS

  Vanesa Suárez

  Sep 7, 2026
  5.0
  The truth at the beginning I doubted it because of the stars it had but I still took a risk and the truth is I don't regret having stayed there, the hotel is very good the clean rooms everything you need, its clean areas and a very good work team. 5/5
• DK

  Debra Kapnick

  Aug 16, 2026
  5.0
  This Holiday Inn Express has been a most positive repeat destination. Whether the stay included family, friends or grandchildren, it has always been a pleasure to stay in this location. The rooms have been clean and comfortable, the breakfast includes multiple kosher options , which is helpful for us, the location is convenient, and most importantly , the staff has been responsive and gone above and beyond for us. I'd like to point out several staff members and commend them for their repeated thoughtfulness and quick responsesto our needs Their positivity and hospitable manner is the reason we have returned repeatedly and intend to come back again in the near future. Miles' courtesy in offering me his parking space, which was near the entrance , when there were only spaces located at a great distance which is challenging for me to walk , was more than appreciated. It was a very kind and sensitive gesture. I found out afterwards that he is not a regular employee at this location, and yet he still went above and beyond for a visitor. Corrie has been helpful and friendly.during each of our visits and was responsive to our needs as guests at the front desk in a most lovely manner. I also want to commend Jarrett who went above and beyond to try and find us a room that was most accessible, despite the fact that we had not included that request in our original reservation. He acted quickly to make sure that we would have everything we needed. That was most appreciated as well. Finally, Audra was just outstanding in the way she responded to any request we had, and was trruly concerned and proactive in making sure that our stay was most comfortable and enjoyable. She did not farm out our request to others, but rather took the needed action herself to correct any problem or steer us in the right direction. I cannot say enough about these employees and how helpful they were to us , and how much they deserve to be commended by the organization. We will be staying at this property again very soon and my fervent hope is that all of them willl be on duty when we arrive. Your family friendly, location and guest friendly employees make our vacation something we always look forward to. Thank you!