Crowne Plaza Saddle Brook by IHG

Reviews

• RC

  Rc Choi

  4 days ago
  2.0
  This hotel is right next to the train tracks, so it was very noisy at night, and the air conditioner was loud too! The room lacked a microwave and a refrigerator. We had booked a King room, but the front desk assigned us one right next to the elevator; when we went back down to ask for a different room, they claimed there were no others available, so we ended up staying in that one anyway. When we tried to go to sleep, we noticed a smell of stinky feet coming from the duvet and pillows! Since it was already very late, we didn't bother asking for replacements. To make matters worse, housekeeping knocked on our door at 10:00 AM—even though checkout wasn't until 11:00 AM! We stayed for one night, and we didn't sleep!
• WG

  Wilson Guerrero

  Jul 18, 2026
  5.0
  Buby provided outstanding customer service. He was friendly, professional, and very helpful throughout the entire process. He made us feel welcome, answered all of our questions, and made our check-in smooth and easy. Thank you, Buby, for your kindness and excellent service. We truly appreciate it!
• MP

  Max Panay

  Jul 17, 2026
  5.0
  Had a great stay at Crowne Plaza Saddle Brook! Special shout-out to Danny for being so friendly and helpful throughout our stay. You can tell he really cares about his job—the pool was always clean and well maintained, and his attention to detail didn’t go unnoticed. We will definitely be coming back. This is our new go-to spot whenever we’re in the area!
• JJ

  Jason

  Jul 15, 2026
  2.0
  I usually book hotels online, but before booking this one I went to the front desk in person because the website stated that no pets were allowed. I couldn’t reach anyone by phone, so I left my dog in my vehicle and asked the front desk to clarify the policy. The employee told me that only service animals were allowed. I explained that my dog is a psychiatric service dog, and she confirmed he could stay. Based on that information, I booked my room. After checking in, I went shopping and returned after that employee’s shift had ended. Throughout my stay, I walked my dog in and out of the hotel several times, and multiple employees saw him without raising any concerns. The following day, when the same employee returned to work, I received a call asking for documentation because my dog “didn’t look like a service dog.” I explained that I don’t carry paperwork while traveling in my commercial truck and that businesses generally cannot require documentation for a service animal under the ADA. I was then told I would have to check out if I couldn’t provide it. This was extremely frustrating because I specifically asked about the policy before booking to avoid this exact situation. I relied on the information provided by the front desk, only to have the decision reversed the next day. The inconsistent communication and lack of understanding of service animal policies made this a very disappointing and unprofessional experience.
• FJ

  Filippo Accettullo Jr

  Jun 25, 2026
  1.0
  The hotel was already below average. But after the first week of checkout when I never got the deposit back, I called and was told the “system” had not released the funds so the employee had to do it manually. Then another 5 days went by, I went in to the location had them printing the receipt proving no charges and told them it was unacceptable. They claimed to have released it again, here I am now 12 days later, every other hotel has been within 2 days, they have still not returned it, so now I have to contact the proper state authorities to notify them that this hotel likes defrauding consumers. I also will report them to my bank, and the New Jersey division of consumer affairs. It’s the principle I even went out of my way to pay cash for multiple things while staying there, food, snacks etc. stay away from this place at all costs, I have no issue paying whatever is asked and agreed upon, but when they are clearly stealing it’s no long acceptable. Pick ANY OTHER HOTEL!! At this time I am planning on returning to the location for the 3rd time about this issue, and informing them that regardless what happens I will be making these formal complaints to IHG as well as my bank and the state of New Jersey. Update: 6-29-26. This is not an issue with the bank in any way, the deposit is still pending as of this morning and this afternoon I have checked multiple times after seeing the Response. I am contacting the state of New Jersey as well as IHG corporate. I Highly doubt that IHG will be happy to hear that you guys aren’t releasing deposits. I’ve already spoken with corporate, and they are now Going to look into these allegations and see if there are any more concerns related to such activities The hotel clearly stated to me on the first Friday four days after checkout, that they had made a mistake and never released my deposit. So already claiming that it’s a bank issue is far from accurate.. I have contacted my bank and they have verified that the hotel is the one that still needs to release the funds, it is the principal behind this. It has been now two weeks. If your management had been involved and refused or negated returning my deposit, then they will also be brought up To IHG corporate. I am calling one more time before I reach back out to corporate as well as the state of New Jersey. If your management has been involved, why have I not been contacted? Why have I not been informed of the release of the funds? And why has nobody reached out to tell me what happened? It was held on 6-15-26 this is more than unacceptable at this point, its simple release the hold on my funds, there is no other acceptable action. Otherwise this will be treated as theft, and the proper actions will have to be legally taken.

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