Holiday Inn Express & Suites Jersey City - Holland Tunnel by IHG

Reviews

• AB

  Ally Balderas

  Aug 19, 2026
  4.0
  This is my second time and im sooo happy with everything All the people work in the hotel awson
• PP

  Priyal Patel

  Aug 17, 2026
  1.0
  Very disappointing experience, primarily because of the behavior of a manager who identified himself as Leonard/Leo. I had two consecutive reservations and simply asked whether I could remain in my existing room instead of moving my family and luggage, including young children and a baby, to the suite I had reserved for the second night. I was willing to give up the better room so the hotel could assign it to another guest. Instead of simply discussing whether the request was possible, the manager repeatedly brought up canceling my reservation and ultimately told me that he could kick me out of the hotel if he wanted to. When I asked what I had done to justify being removed, I was given no explanation. What made the situation even more frustrating was that within roughly an hour I received a text saying my second room was ready. Room 202 also had a toilet/flush issue that I reported but was not addressed. I am not looking for free points or a refund. I have formally asked IHG to investigate the manager's conduct, take appropriate corrective action, and provide an apology. Guests, especially families traveling with small children, should never be made to feel that their accommodations can simply be taken away during a routine customer-service discussion.
• SA

  Said Albatarni

  Aug 7, 2026
  1.0
  Honestly, I had a really bad experience at this hotel. The parking isn’t free which was disappointing, and the service was not good at all. The staff weren’t very helpful, and I felt like they didn’t really care about our concerns. The area around the hotel also wasn’t great, and overall I just didn’t feel comfortable staying there. For the price we paid, I expected a much better experience. I definitely wouldn’t stay here again.
• JJ

  Jessica Medemar (Jessie)

  Aug 6, 2026
  5.0
  Great customer service. They do only have 15 parking spots, $40 a day. The hotel rooms have some damage from being used. The room is clean. The bathroom is clean. There is a grocery store around the corner and a Target. You can easily walk to the trains and take the trains to wherever you want. The breakfast was delicious.
• KA

  KAMEL AK

  Aug 3, 2026
  2.0
  J'ai séjourné avec ma famille 2 nuits. Le MR hispanique à notre arrivée était super ainsi que Fatou et la dame bonde du soir par contre une dénommé Naya aimable comme une porte de prison, pas un sourire, très prétentieuse et arrogante. Ne fais aucun effort comme si on l'embêtait lorsque qu'on la sollicite. Que vous dire de la chambre: draps et coussins sales, couverture déchirée. Par contre dès que je l'ai signalé à Fatou ou la dame blonde très réactive et sympathique. Pour le petit déjeuner, nous sommes arrivé à 8h il n'y avait plus de fruits, plus de places assises pour déjeuner et lorsqu'on demande à Naya où s'installer elle ne nous dit rien. Lors du check-out le vendredi matin je demande à Naya pour la facture, elle me dit que celle-ci sera envoyée automatiquement. Nous sommes lundi 03 aout et toujours rien. L'emplacement de l'hôtel est super dommage pour le reste!!

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