Holiday Inn Hasbrouck Heights-Meadowlands by IHG

Reviews

• AA

  Andrew Ashley

  Jul 9, 2026
  1.0
  Extremely rude management staff. Our group of 40+ from out of town on business. We were kicked out of the lobby and stuffed into the worst cubby hole of a conference room with terrible chairs and dilapidated tables. Claimed coffee wasn't complimentary for the lobby. Lucky our company payed for this but id never waste my money on a rudely operated hotel like this. Rooms were ok. The renovations very poorly done and very shoddy craftsmanship is very obvious. This hotel made a fortune on rooms off our company and basically told us we don't want to see yall.
• MC

  MAYRA CABRERA

  Jul 5, 2026
  5.0
  Excellent staff, from front desk to the restaurant. Definitely will return.
• NB

  Norman Bennett

  Jun 20, 2026
  5.0
  I Stay at a Lot of Hotels for Business... This Hotel is Outstanding - A Gem. The Staff is Professional, the Service Attentive, the Rooms Comfortable and Clean. The Breakfast and the Dinner were Lovely. Everything here was Above Board and Exceeding Expectations. This is True Hospitality... Thank You!
• SB

  Stefan Bredtmann

  Jun 15, 2026
  5.0
  Ein schönes Hotel mit eigenem Restaurant. Es gibt jeden Tag eine happy hour. Das Bier, die Burger, einwandfrei, ebenso der Pool. Sehr zentral gelegen.
• AT

  Ann Torno

  Jun 15, 2026
  1.0
  I am writing to formally express my dissatisfaction with how my daughter’s 1st birthday party was handled at the Hasbrouck Heights, NJ hotel. While I understand that the initial power outage was caused by a storm and outside of your control, the way the situation was managed—and later misrepresented—was completely unacceptable. Once the power went out, the room was left almost entirely in the dark. The emergency exit lighting was wholly insufficient to properly illuminate the space, making it impossible to safely or reasonably continue with several planned activities. Most notably, my daughter was forced to blow out her birthday candle in near darkness—a moment that cannot be recreated and was deeply disappointing for our family. In addition, the room quickly became unbearably hot without power or ventilation. Guests were visibly uncomfortable, and the conditions significantly disrupted the event. Many guests chose to remain seated or leave early because it was simply too uncomfortable to participate. What is most concerning, however, is the inaccurate and dismissive information provided by hotel staff. We were told that: • The emergency lighting was adequate—which it clearly was not. • The generator was powering the speaker—which was false. The speaker was running on battery power, as evidenced by the fact that devices plugged into the same outlets (including my phone charger) were not receiving electricity. By the end of the party, the speaker had very little battery remaining because it was never connected to a functioning power source. Additionally, the claim that guests were “dancing” as if the party continued normally is misleading. While a small group attempted to make the best of a poor situation, fewer than 10 people used the dance floor, largely because the heat and lack of proper conditions made it uncomfortable to do so. Overall, while the outage itself was unavoidable, the hotel failed in its responsibility to provide a reasonable contingency plan, maintain transparency, and appropriately support a private event during a disruptive situation. The conditions were not suitable for hosting a children’s party, and the lack of accountability afterward only compounded the issue.

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