Crowne Plaza Englewood by IHG

Reviews

• PP

  Profile PMDEV

  Oct 7, 2026
  5.0
  My name is PK it was good vacation Delicious breakfast with a great variety of fresh options, from pancakes, eggs, and bacon to fresh fruit and yogurt. The staff were exceptionally kind and welcoming. A perfect start to the day. Highly recommend!
• SR

  Sarah Rooney

  Oct 3, 2026
  1.0
  I would stay away from this hotel at all costs. The front desk person that checked me in took forever and I still don’t understand why as there was no one there. The hall to the room was dingy and dirty and the room was disgusting. The safety lock wasn’t operational but I was so tired so just put my suitcase in front of the door. The bathroom was dirty, tub moldy, walls look like they hadn’t been painted in 10-15 years and rug and furnishings were gross and dirty. I can’t believe this hotel is still open and charging what they are. It’s robbery. I’ve stayed here in the past many times and it was never this bad. Shame on the management company for the money charged for the night. Anyone giving this 5 stars is being paid to do so. I wish I had taken pictures but want no memory of this place.
• SL

  Sharon G. Locke

  Sep 27, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ 10/10 Experience! Maria & Erica Were Amazing! I had to take a moment to recognize Maria and Erica for the exceptional kindness and hospitality they showed me during my stay. From the moment I interacted with them, they were incredibly warm, welcoming, patient, and genuinely caring. Sometimes it’s the way someone treats you that makes all the difference, and these two truly went above and beyond. Their kindness felt genuine, not simply like part of the job. They made me feel comfortable, cared for, and welcomed at a time when I really appreciated it. Maria and Erica are exactly the type of people you hope to encounter in hospitality. Their professionalism combined with their compassion made my experience memorable for all the right reasons. 10/10 service and an even bigger 10/10 for kindness. Thank you both for making my stay a little brighter. You are truly appreciated! ❤️
• GN

  G In NYC

  Sep 25, 2026
  1.0
  Dropping to a one star becuase I have a sinus infection a week later from the air quality of the rooms. The place is a HAZMAT disaster. The hotel is under renovation. It seems they have had water issues fro a long time. The entire 5th floor reeks of mildew. The parking lot is a mess with construction materials. I was disappointed to find that the pool is closed. My room was okay but dated. Breakfast was average. Staff were wonderful though - pleasant, professional and helpful. Good proximity to northern parts of the city and there are some nice spots nearby.
• JS

  Jack shishoyan

  Sep 8, 2026
  1.0
  TERRIBLE EXPERIENCE, DO NOT STAY HERE We checked into this hotel under my brother’s name 4 days ago, and I was helping him and his girlfriend bring their luggage to the room. Right from the beginning, the experience was disappointing. There was no concierge service or staff available to help with the luggage, so we had to manage everything ourselves. As soon as we entered the room, we were shocked by the condition. The floors were stained, the couch was dirty, and the shelves were visibly dirty. There was also a large air-conditioning unit in the room that was extremely noisy. To make matters worse, we found a bug on the bed. This was absolutely unacceptable. We immediately went to reception to complain and explained that we did not feel comfortable staying in the room. We asked for a refund. The receptionist told us that if we left within one hour of checking in, we would not be charged and that we would receive a full refund of the booking, the deposit, and the $50 early check-in fee. We followed her instructions and left. The problem started afterward. The hotel told us to work with the booking.com booking website we used to make the reservation. We contacted booking.com, and they have been trying to contact the hotel to finalize the refund. Unfortunately, the hotel is not cooperating, not responding and appears to be holding the funds instead of resolving the situation. This is incredibly frustrating because we left almost immediately due to the unacceptable condition of the room, and we were explicitly promised a full refund by the hotel’s reception. The rest of the property was not much better. The elevators were extremely old, and the luggage trolleys were in poor condition and seemed partially broken. Overall, the property gave us a very poorly maintained and neglected impression. We have stayed at many hotels, and this was by far one of the most disappointing experiences. Dirty room, stained floors, dirty furniture, dirty shelves, a bug on the bed, a noisy AC unit, outdated elevators, broken-looking luggage carts, and now a frustrating refund situation. I could not recommend this hotel to anyone. Save yourself the frustration and stay somewhere else.

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