Chateau Grande Hotel

Reviews

• PA

  Peyton Annese

  5 days ago
  5.0
  We had the most incredible wedding weekend at Chateau Grande! From start to finish, the service was exceptional and the entire team went above and beyond to make everything feel seamless and special. A huge thank you to the amazing sales team, especially Hope, who was absolutely wonderful to work with planning our dream rehearsal dinner and Welcome event at the Orchard Park restaurant. She was so attentive, responsive, and genuinely invested in making our weekend perfect. We couldn’t have asked for a better venue or team to celebrate such an important weekend with. Highly recommend Chateau Grande!
• ER

  Elyse Ridley

  Aug 9, 2026
  5.0
  Julian was beyond helpful!! Super nice guy
• ZO

  Zoë Olan

  Aug 9, 2026
  5.0
  Julian at the front desk was incredibly helpful and kind and made our already wonderful experience that much better with his recommendations, positive attitude, and helpful notes!
• SB

  Simcha berger

  Jul 31, 2026
  5.0
  Beautiful place great wedding venue!!!
• MM

  Max

  Jun 29, 2026
  1.0
  If you value security, privacy, customer service, and being treated with respect, I cannot recommend the Chataeau Grande hotel. My stay began with a disappointing experience that I was prepared to overlook. However, the situation became far more serious when members of the hotel staff violated my privacy and compromised my sense of safety. What should have been handled with urgency and professionalism was instead met with dismissiveness and defensiveness from the manager when I raised my concerns. As a result, I made the difficult decision to leave the hotel early, which was both costly and incredibly discouraging. I made it clear that I wanted the matter escalated and was assured that my concerns would be shared with the property owners. After waiting an entire week without hearing from anyone, I sent a detailed email outlining everything that occurred. Eventually, I received a call from the hotel's "Owner Representative." Unfortunately, the conversation did little to restore my confidence. The manager had, in fact, shared my concerns as promised, making the delayed apology—only after I followed up myself—feel like an afterthought rather than a genuine effort to address the situation. The lack of urgency, accountability, and meaningful customer care throughout this experience was deeply disappointing. While an apology was eventually offered, it came too late and without any indication that the seriousness of the privacy and safety concerns had been fully acknowledged. It also became clear during that call that the hotel simply prioritIzes some guests over others. A hotel's most basic responsibility is to provide guests with a safe, secure, and respectful environment. Based on my experience, this property failed to meet that standard. I hope management takes meaningful steps to improve its handling of guest concerns so that others do not have a similar experience.

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