Holiday Inn Express & Suites Rochester by IHG

Reviews

• TL

  Trabyn Lorrain

  Aug 17, 2026
  5.0
  Good rooms, very nice staff. And everything is conveniently right around from food to cloths store and gas. I highly recommend staying here for any occasion
• JC

  Jennifer Cummiskey

  Aug 16, 2026
  4.0
  Room was neat and ready for early check in-thank you for accommodating our request. Service was great, anything you needed, ask the front desk and they were happy to assist and did it with a smile! Location was perfect for our needs! Would stay here again!
• MJ

  Melanie Judd

  Aug 8, 2026
  3.0
  We had other business in town and we wanted to be near that for this night’s day. To go back and do it over I would not have stayed here. On arrival I asked for the king I had just found on Expedia. They told me they didn’t have any kings so I pulled up Expedia and refreshed and what had been three kings was now one. I told them I had one showing available and they told me they had just booked that last one as well. When I refreshed it was gone. Shame on me for not booking it earlier though. The front desk clerk tried to give me the orientation to the hotel. I literally couldn’t hear her over the screaming of multiple children and other people in the front lobby. I finally told her I appreciate her effort, but that I couldn’t hear her and she agreed. I went up to the room to find she had given me two queens and while my husband and I typically wouldn’t choose that we found it was nice having a bed to ourselves! I noticed the door didn’t shut very well, but you could easily pull it shut so I wasn’t stressed about it. I had left the clothes I came in on the bathroom counter, changed and we went to dinner and then came home that night and went right to bed. This morning I woke up and as I’m packing, I realize the clothes on the bathroom counter are gone. I don’t know that I remembered to pull the door shut and there’s no evidence that anyone from housekeeping was in our room. We looked everywhere and then went downstairs and I went to the front desk to let them know what happened and ask what I should do. She replied to that “that’s weird!” And let me know that housekeeping leaves at four, which was well before I would have been changing. I agree it’s weird, but I’m also more concerned about the possible safety issue that someone came into my room when I wasn’t there and took something.. I feel like there should’ve been more done regarding this very significant safety issue.
• KM

  Katherine Mendoza

  Jul 30, 2026
  3.0
  Most of the stay was pleasant, but the pool was cloudy & disgusting. Part of the reason for picking this hotel was because it has a pool & hot tub.
• KB

  Kimberly Baker

  Jun 5, 2026
  5.0
  Fantastic stay! The staff were incredibly friendly and went above and beyond to make our experience enjoyable. The rooms were clean and comfortable, and the breakfast spread was delicious. Can't wait to return!

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