Best Western Plus Portsmouth Hotel and Suites

Reviews

• ML

  Mark Labrecque

  1 day ago
  5.0
  I had a very comfortable stay. The facility is older.
• PM

  Paulian Moscovici

  6 days ago
  4.0
  This is an older hotel. Nice rooms, clean and very friendly service. The front desk needs adjustments I called the front desk for an internet issue, the attendant lady just told me that is not her problem and hanged up on me. Practically unacceptable band no internet working. I initially had a good impression, now, sorry but I cannot accept this bad treatment in a hotel.
• RJ

  Rafael Jean

  Aug 5, 2026
  1.0
  HORRIBLE! We booked online for 4 people and the website told it was ok to book if we were under 21. NOPE! After a long 5 hour drive, we get told by the HORRIBLE AND RUDE STAFF, that we need to be 21+ to check in the hotel. Completely ruined our trip and had to drive back since they didn’t give us any other options because they did not care whatsoever about us. DO NOT RECOMMEND.
• HC

  Hailey Cartier

  Jul 30, 2026
  1.0
  1-Star Review Our stay at this hotel was one of the most disappointing hotel experiences our family has ever had. The most basic expectation when paying for accommodations is access to hot water. Throughout our stay, there was no hot water, making it impossible to shower comfortably after long days of travel. Even more concerning is what the lack of hot water raises about cleanliness. Without hot water, guests are left questioning whether bedding and towels are being properly washed and sanitized. Clean linens are a fundamental expectation at any hotel, and the inability to properly launder them creates serious concerns about guest health, hygiene, and safety. What made the experience even more frustrating was management’s response. Rather than taking full responsibility for such a significant failure in providing a basic service, they attempted to negotiate the value of our inconvenience by offering only a partial refund. The absence of hot water is not a minor amenity issue—it affects every aspect of a guest’s stay, from personal hygiene and comfort to confidence in the cleanliness of the hotel itself. When guests spend thousands of dollars expecting a comfortable and sanitary experience, they should not have to bargain for fair compensation after the hotel fails to provide one of its most essential services. Customer service should focus on making things right, not negotiating what level of inconvenience is acceptable. I sincerely hope corporate leadership is aware of how situations like this are being handled. No guest should have to question whether their towels and bedding were properly cleaned or spend their vacation dealing with issues that should never have occurred. Unfortunately, based on this experience, I cannot recommend this hotel. Until they address both the maintenance issues and the way management handles legitimate guest concerns, I would encourage others to consider staying elsewhere
• Z2

  Zhara 2026

  Jul 12, 2026
  5.0
  My bed was comfortable and the layout was convenient. The remote worked good and the A/C worked really well. There were lamp outlets for phone charging. The bathrooms were clean with a deluxe size toilet. The showers were easy to use and clean and comfy with everything available for cleaning. If I had to change one thing and its not just this hotel. I would do something about the old carpeting that holds musty odors. That is my biggest complaint at most hotels. I get why but they do hold musty odors. A standard hotel stay in a convenient location if you are visiting Portsmouth, NH. July 2026 visit.

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