Hotel Indigo North Conway by IHG

Reviews

• AG

  Andrew Green

  1 day ago
  5.0
  ⭐⭐⭐⭐⭐ Excellent Stay in North Conway! My wife and I enjoyed a wonderful two-night stay at Hotel Indigo North Conway. Our room was immaculately clean, well maintained, and everything was in excellent condition. The location is ideal for exploring the White Mountains, hiking, and enjoying the fall foliage. The rooftop restaurant offers views toward Mount Washington, although clouds obscured the mountain during our visit. The breakfast was truly top-notch—one of the highlights of our stay. We didn't have dinner there, but the menu looked excellent. The fancy coffee machine in the lobby made great coffee. A beautiful property and a great home base for exploring the area. We'd happily stay again!
• FM

  fernando menendez

  Oct 5, 2026
  5.0
  Went by for drinks and dinner and get a view of the rooftop. Old fashioned cocktail was on point and only $14. Bartender was busy but explained why and he was great. Food was great as well. Cesar salad was fresh and a huge portion. Marinated steak bites were delicious w asparagus and mashed potatoes. So good. Will come back again. Fyi...i didnt stay at here bc it was sold out. Hotel opened in Dec 2025 and looks very modern and stylish.
• AT

  annie ta

  Oct 3, 2026
  3.0
  Beautiful Mountain Views, But Several Details Need Attention ⭐ 3 out of 5 This was our first stay at Hotel Indigo North Conway on October 1, 2026. We chose it for convenience and really liked the beautiful design, thoughtful layout, and decor. You can tell a lot of effort went into the property. Service was good, the gym was very nice, and the indoor pool was a plus, although it felt a little stuffy. A lounge or tavern would also be a nice addition. Our room had a beautiful mountain view, and the west side of the hotel has an even better view. We were a little early for peak fall colors, but later in the season, when the leaves turn orange and red, the view should be gorgeous. Unfortunately, the windows were dirty and cloudy, making it difficult to enjoy the view clearly. We also tried the restaurant. The clam chowder was good and the fries were okay. The omelette at breakfast was decent but slightly overcooked and dry; we actually liked the potatoes better. The smoothie was fine, but the coffee was far too watery and tasted more like water than coffee. The biggest disappointment was no hot water on our first night. For a new hotel, this should not happen. The shower also had very weak water pressure, and the toilet was difficult to flush. Housekeeping needs more attention. At over $250 per night, we expected the room to be much cleaner. The floor looked like it had not been properly mopped, the ice bucket had handprints all over it, the ice in the machine looked dirty, and the towels were not neatly replaced. The sheets could also be softer. Our room was close to the street, so it was noisy at night, and a nearby mechanical room created additional noise. We are including the exact date of our stay, along with photos and video, so management can check these issues directly. Overall, we really like the hotel’s design, facilities, location, and mountain views. With better housekeeping, clean windows, quieter rooms, softer bedding, stronger coffee, better water pressure, and reliable hot water, this could be a beautiful place to return to. We would consider coming back later in the fall to see the mountains in full orange and red colors. We just hope our next stay is cleaner, quieter, and has hot water.
• SS

  Sammie

  Sep 17, 2026
  1.0
  Disappointing service and an unanswered guest message Our stay fell well below the standard I expect from an IHG hotel. What stood out was the lack of basic acknowledgment and follow-through. We received what appeared to be an automated text asking how our stay was going. I replied with a straightforward question about whether Tylenol or Advil was available—and received no response. Providing medication was not the issue. A brief reply, even to say it was unavailable, would have been enough. Instead, an invitation to communicate was followed by silence. If a hotel actively encourages guests to contact it, someone should take responsibility for responding. Asking about our stay and then leaving our reply unanswered made the outreach feel like an empty gesture rather than a genuine effort to provide attentive service. There was also no acknowledgment of my IHG Platinum Elite status. While I do not expect special treatment, the absence of recognition added to an already underwhelming experience. Basic courtesy and responsiveness should be standard at any hotel. In our experience, this property fell short. Management needs to ensure that guest messages are actually monitored and answered. Based on this stay, I would not recommend this hotel.
• JR

  John Rebello

  Sep 12, 2026
  1.0
  I have never left a negative review for a business, but this experience warranted one. Shortly after checking out, I realized I had left a valuable item in my room, an item that never left the room during my stay and contacted the hotel immediately. I was met with a dismissive attitude, filed a lost-item report, and never received any follow-up. I understand leaving it behind was my mistake, but after this experience, I would not feel comfortable bringing anything valuable to this property UPDATE: The hotel’s response below unfortunately summarizes the problem with my experience. It apologizes for the lack of follow-up while still providing no actual follow-up and no indication that housekeeping was contacted, the room was investigated, or anyone attempted to determine what happened to the item. Several other reviews describe a similar lack of communication, suggesting this is a recurring issue. For comparison, I once unknowingly left a charger at a Disney property, and it simply arrived at my home a week later.I coulnd't believe the effort they made for an item as small as a phone charger. Mistakes happen, but proper procedures and genuine care make all the difference. I would have gladly edited this review and given the hotel five stars had my concern simply been treated with some level of respect and meaningful follow-through. Unfortunately, a polished public response without any action only reinforces my original concern.

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