Best Western Plus Keene Hotel

Reviews

• AR

  Andrew Rich

  6 days ago
  1.0
  The room they gave us was awful. The paint on the ceiling right above the bed was peeling, and we were afraid the paint would land in our mouthes while we were sleeping. They finally gave us another room, and that room smelled like wet dog. The restaurant had poor quality. Fried greenbeans were AWFUL. TOO BREADED AND OVER FRIED. Onion soup was tasteless, and there were3 tiny morsels of fish in my fish and chips. Talked to the manager, but she couldn't have cared less
• SK

  Siobhan K

  Aug 16, 2026
  1.0
  This is not what is expected when booking Best Western Plus. 1. Massive amount of drain flies - we had to plug the overflow hole with tissue, as well as the drain. No drain plug in the sink. The black sludge was nasty. 2. The shower doesn’t drain - backs up so we’re standing in dirty water - not just from our shower. 3 The hotel blow- dryer was melted when I picked it up. Took 20 min to have someone bring a new one. 4. Our room wasn’t serviced and when I called the front desk, I was told it would be 30 minutes to have someone bring fresh towels down. I was unable to go pick them up - I have a medical reason for not picking them up myself or I would have. I was at the last room on the end. I was told the hotel was busy so they were too busy to service our room. We were not advised at check in that we needed to request housekeeping, so it is a fair expectation. 5. The AC rattles so hard at start up - it’s hot and it is needed throughout the stay. Even with ear plugs it wakes us up. When we left the hotel this morning, I let the front desk know about my concerns. She was apologetic and said she would have maintenance come and fix the problems. Nothing was fixed. Waited 30 minutes for towels when they were needed immediately. More flies in the bathroom, had another dirty-water shower, used a wet towel that had been put in the shower on the floor to indicate we wanted towel replaced, Lori in the dining room at breakfast was amazing. She is a happy, kind and a dedicated employee. Amazing!!!! The food was the best out of all the included breakfast offerings.
• JM

  Joleah Massiah

  Aug 14, 2026
  2.0
  When you first walk into the lobby it looks clean and modern, however, once you get beyond the ceilings are missing tiles, piles of dirt are swept into small spaces by ice machines, a terrible musty odor, walls are dirty and carpets are stained. Room attendant carts and laundry bins left out in hallways. The room I was in specifically (173) smelled horrible and you could tell they over used Arm and Hammer Pet Control powder on the carpets. Corners of room, walls, sofa and bathroom were disgusting. I cleaned myself with disinfectant but it was still so gross. I even covered the sofa with a sheet so I didn’t have to look at how disgusting it was. Throw pillow and decorative sheet on bed have clearly never been washed. Fabric bed skirt was stained as well. Gym smelled like cat urine. I was there for 5 nights and not once did anyone come to clean, replace towels, etc even with the sign asking them to in the door. I left one of the garbage bins outside of my room and it took over 24 hours for them to empty. Very nice staff but other than that I would not recommend at all. Pay the additional money to stay at one of the Marriotts in town.
• ZS

  Zach S

  Jul 13, 2026
  1.0
  Very disappointing experience here. When I checked in for my 3-night stay, I asked the lady at the front desk if there were any rooms on the first floor. I was informed there were not and that there was no elevator near my assigned 2nd floor room either. Upon entering the room, I was hit with a strong extremely unpleasant odor, what I would assume curry would smell like if you left it out for 3 days. After walking further into the room, I discovered the smoke detector was hanging off the wall barely attached by a single wire, and the toilet had visible streaks in it. The room was also extremely hot and the fridge looked like it hasn't been cleaned. I immediately called down to the front desk to ask for a room change (had to call twice to get someone to answer) and the same lady picked up. She asked why I needed a room change and then she tried to tell me the smell was their "cleaning spray" (did not smell clean at all) and that the smoke detector was fine since it had a wire connecting it. I insisted my room be changed and then she informed me they only had rooms on the first floor and asked if that would be okay, which is what I initially ASKED FOR when I checked in 10 minutes beforehand! The new room was in a hallway which looked like was actively being remodeled with plastic on the floor and shower inserts strewn about the hallway. The room wasn't visibly dirty, but did not feel clean either. The bathroom was very small, rusty fixtures, and the shower spit out dark gray water for the first few seconds. The bedsheet on one of the beds also had a hole in it. After a long day and returning for my second night, neither of my key cards would open the entrance closest to my room or my actual room. The same lady was at the front desk and said the cards must have been deactivated because of where I kept them (first of all, one was in a back pocket all by itself and the other was in my wallet where multiple other cards live an never have issues, and second, that is just not how NFC/RFID cards work). She was never apologetic, acted as though I was the biggest inconvenience in the world, and always blamed something or somebody else. Very poor customer service. If I had paid for this hotel myself I would have canceled and gotten a refund, but it was being paid for as part of an event for which I volunteered so I had to stick it out. Do yourself a favor and stay anywhere but here. P.S. The attached restaurant was decent but the portion size for the steak tips was lackluster considering the near $30 price point
• ST

  Scott Toomey

  Jul 6, 2026
  1.0
  Best Western Plus Keene, NH – My Experience This particular Best Western Plus should not be allowed to carry the Best Western name. A more appropriate name would be "Worst Western Minus"—minus anything resembling a clean, modern, and welcoming hotel. I recently had the unfortunate experience of staying at the Best Western Plus in Keene, New Hampshire, for one week while working on my property in a nearby town. From the moment I walked in, I was greeted by a horrible odor—a combination of cigarette smoke, damp mold, pet odor and an overwhelming amount of air freshener attempting to mask the smell. I was traveling alone, but if my family had been with me, I would have turned around and left immediately. I later learned the hotel was built in 1972, which explained a great deal. While I understand the property has reportedly undergone renovations, they appear to have been limited primarily to the lobby and entrance. The rest of the hotel feels outdated, poorly maintained, and in need of a complete renovation. When I entered my room, the air felt damp and musty. The carpet was loose and coming up in several places, creating a tripping hazard. The sliding glass door was extremely difficult to open, there was mold on the shower curtain, and it hung so low into the bathtub that I repeatedly stepped on it while showering and nearly slipped several times. The bathroom sink countertop already had a visible crack when I checked in. One morning, after walking barefoot from the bathroom with slightly wet feet, I returned and noticed the bottoms of my feet were dirty from the carpet. I wiped several areas of the carpet with a damp cloth, and the cloth came away covered in dirt. The bathroom ventilation was also inadequate, allowing excessive steam to build up after every shower, and the ice machine was out of service during my stay. Customer service was equally disappointing. On multiple occasions, I went to the front desk to report concerns but had to wait for someone to arrive because no clerk was present. It was a tremendous relief to finally check out and return to a clean, comfortable home. Several days after checking out, I reviewed my credit card statement and discovered an unauthorized charge of $1,500.00. When I contacted the hotel, I was told the charge was for a damaged bathroom sink countertop that had allegedly collapsed. I explained that I had observed a crack in the countertop upon check-in, but when I left the room at checkout, the countertop was still intact. The hotel nevertheless claimed that because the damage was discovered after my stay, they assumed I was responsible. I strongly dispute this allegation. I am currently challenging the charge through my credit card company and have also filed a complaint with Best Western Corporate regarding what I believe to be an unjustified and unsupported claim. Considering the age of the building and the excessive moisture caused by the poor bathroom ventilation, I cannot help but wonder whether this has happened before. To make matters worse, I was charged more than $300 per night on Friday and Saturday because of an art and music festival in town. The standard nightly rate during my stay was approximately $138, so this significant increase came as an unpleasant surprise. I asked the front desk to have the manager contact me regarding a possible adjustment, explaining that I was in town for work and had budgeted based on the regular room rate. The manager never contacted me, and no adjustment was offered. Overall, this was one of the worst hotel experiences I have ever had. Between the poor cleanliness, lack of maintenance, inadequate customer service, unexpected pricing, and the disputed $1,500 charge after my stay, I cannot recommend this property. Save yourself and your family the frustration—stay somewhere else.