Best Western Plus Keene Hotel

Reviews

• IH

  IR Hunter

  1 day ago
  4.0
  Nearly perfect for a hotel in this price range. Staff, cleanliness, bed, TV, parking, neighborhood, breakfast...all good. Only downside is indescribably bad coffee at breakfast. Out of one of those terrible machines which uses instant coffee or coffee syrup or something industrial...maybe made somewhere along the NJ Turnpike.
• NP

  Nikky P

  May 7, 2026
  1.0
  Terrible customer service. I called to inquire about booking a room as I stay at many best westerns across the country. I asked how much incidental fees were and then I asked if I could pay cash for the Incidentals so I don't have to wait 2 weeks for it to come back to my account. This apparently is one of the only best westerns that don't accept cash for incidentals and was very rude about it.
• KL

  Kevin Lynch

  Apr 29, 2026
  5.0
  Great value, clean and updated rooms and fantastic restaurant attached to the hotel.
• CK

  Claus Knappe

  Mar 31, 2026
  1.0
  The pool heater has not been working for 2 months now. I have a swim club membership and have been told every excuse in the book. That after being out for two months in the fall as well.
• JH

  Joanna Hull

  Mar 21, 2026
  2.0
  Not very clean, pool was not working which was not indicated when reservation was made. The toilet in my mother's room wouldn't flush properly and she was told nothing could be done about it. Very think walls between rooms so was very noisy.