Best Western Plus Keene Hotel

Reviews

• JM

  Joya Migliaccio

  Oct 1, 2026
  1.0
  My family has been staying at this hotel for over 20 years when we visit family. I don’t think there is any chance we will ever go back after our last stay last week. The good- the breakfast was really good and the woman working it was very friendly/ attentive. Tempestas (attached restaurant) was very good, good service there. The beds were comfortable. The bad- We waited 15 minutes at the check in counter (6pm on Wednesday) before anyone helped us. There was no line. Just no one at the desk. The rooms are falling apart- peeling paint, caulking that is absent or incomplete, our fire alarm was dangling off the wall, the cabinets had damage around the base, the trim was being held in place with temporary screws, our tv didn’t work at all, our external door lock did not work and relied on the stick to keep it closed, there was exposed wiring by the AC unit, there was painters tape left in random places in the room, the towel rack was rusted, our shower drain was clogged on arrival. We raised a few concerns to the front desk and they were ignored. We needed a little room service for toilet paper etc and were assured it was done every 2 nights. The first day it was supposed to occur, my parents left a tip for the staff out in the room and they came in and took the money but didn’t do any service. My mom booked the two rooms so she went and told the front desk. They promised service the next day and my parents got partial service, we got almost nothing. On checkout my mom asked to talk to a manager about her concerns, they assured one would call she and has not gotten a call back (almost a week later). The fitness suite- neither treadmill worked, there was trash in and around the machines, pretty sure the only cleaning done there was by me and my brother when we finished working out, and the cleaning supplies were running low and drying out, the water fountain was growing some fun pond scum. There are clearly some renovations happening which are very much needed. That doesn’t bother me. However given how much construction is occurring combined with the state of disrepair and terrible service, the price of $250 per room per night is ludicrous. The experience was giving budget hotel at best. But the price did not reflect that at all.
• SL

  Sheila Lee

  Sep 12, 2026
  2.0
  I go to Keene, NH Best Western a few times over the year. Family is in the area. We like the Best Western. Check in is always smooth and they are always friendly. The breakfast is one of the best. There is always plenty of food and the women who work the kitchen/dining room are the absolute the best!!! Extremely friendly and helpful. Now for the not so good part. My husband and I stayed two nights. The reason for the low rating for the room was not at all the cleanliness. It was the contractors who at 6:00pm with the do not disturb sign on the door had a key and unlocked the door and was ready to walk in before my husband stopped them. They said they needed to come in to seal the bathroom. My husband said no. I called the front desk and they said they would check on that. I never heard anything back. We made sure to dead bolt the lock. Shortly after that the same gentleman decided to do some bodywork on his vehicle(which was parked across from our room). He did stop working a little after 8:00. To top it off the following morning. My husband took the dog out for a walk as I packed up. There is a sliding door that leads out to the parking lot. Its easier to take the dog out that way. Shortly after they left a different gentleman was walking up to our sliding door(same red shirts as the other contractor). He noticed someone was still in the room. He then turned around and proceeded to walk away. This is the first time at this location I felt like I had to secure all the door at all times. We felt very uncomfortable and we are a bit hesitant about going back to this location.
• TG

  Tim Gray

  Sep 1, 2026
  5.0
  The breakfast lady was so nice and the breakfast was actually very good with one of the biggest selections available and 24hr coffee
• SK

  Siobhan K

  Aug 16, 2026
  1.0
  This is not what is expected when booking Best Western Plus. 1. Massive amount of drain flies - we had to plug the overflow hole with tissue, as well as the drain. No drain plug in the sink. The black sludge was nasty. 2. The shower doesn’t drain - backs up so we’re standing in dirty water - not just from our shower. 3 The hotel blow- dryer was melted when I picked it up. Took 20 min to have someone bring a new one. 4. Our room wasn’t serviced and when I called the front desk, I was told it would be 30 minutes to have someone bring fresh towels down. I was unable to go pick them up - I have a medical reason for not picking them up myself or I would have. I was at the last room on the end. I was told the hotel was busy so they were too busy to service our room. We were not advised at check in that we needed to request housekeeping, so it is a fair expectation. 5. The AC rattles so hard at start up - it’s hot and it is needed throughout the stay. Even with ear plugs it wakes us up. When we left the hotel this morning, I let the front desk know about my concerns. She was apologetic and said she would have maintenance come and fix the problems. Nothing was fixed. Waited 30 minutes for towels when they were needed immediately. More flies in the bathroom, had another dirty-water shower, used a wet towel that had been put in the shower on the floor to indicate we wanted towel replaced, Lori in the dining room at breakfast was amazing. She is a happy, kind and a dedicated employee. Amazing!!!! The food was the best out of all the included breakfast offerings.
• JM

  Joleah Massiah

  Aug 14, 2026
  2.0
  When you first walk into the lobby it looks clean and modern, however, once you get beyond the ceilings are missing tiles, piles of dirt are swept into small spaces by ice machines, a terrible musty odor, walls are dirty and carpets are stained. Room attendant carts and laundry bins left out in hallways. The room I was in specifically (173) smelled horrible and you could tell they over used Arm and Hammer Pet Control powder on the carpets. Corners of room, walls, sofa and bathroom were disgusting. I cleaned myself with disinfectant but it was still so gross. I even covered the sofa with a sheet so I didn’t have to look at how disgusting it was. Throw pillow and decorative sheet on bed have clearly never been washed. Fabric bed skirt was stained as well. Gym smelled like cat urine. I was there for 5 nights and not once did anyone come to clean, replace towels, etc even with the sign asking them to in the door. I left one of the garbage bins outside of my room and it took over 24 hours for them to empty. Very nice staff but other than that I would not recommend at all. Pay the additional money to stay at one of the Marriotts in town.