Holiday Inn Express & Suites Ogallala by IHG

Reviews

• RA

  Rafael Antillon

  Sep 3, 2026
  4.0
  I was going to give this hotel a pretty bad review based on my interaction with the Front Desk lady. However, after my stay was completed, I was quite pleased with this location--especially the amazing breakfast selection. My eventual room was clean, quiet, and very comfortable. The young lady at the desk was pleasant and the breakfast lady was amazing. The food was warm, the place was clean, and you simply can't ask for a better experience. Now here is the reason for a four star and not a five (as I think this place probably deserved it). Upon arrival on Sunday Aug 30th, the young lady was not pleasant or friendly. Instead of a warm welcome, her first question was a cold "Do you have a reservation?" No smile, no nothing. The check-in process was fairly quick since I did have a reservation. My wife and I proceeded to our room ready to rest after a long day traveling. Well, what do you know? shortly after we settled in, a dog began to HOWL! we could not tell if it was next door or what! it then continued to make noises, and my wife was clearly not going to go to sleep with this going on. I called the desk and she basically told me that there were no dogs on our floor and offered no apology for our trouble or anything that you would expect from a customer service person. I did not expect her to go running and finding that dog but there was absolutely nothing comin from her...no "I am sorry for this trouble. Is there anything I can do to make your stay more enjoyable? would you like me to move you away from this noise?" Since I was not getting anywhere, I told her that I was going to go out and find out where this animal was and call her back. The dog continued to howl and I called back and asked to be moved to a different room away from this noise...once again, there was no empathy on the other end of the line, we really felt as WE were the annoying ones and it was very clear that we were annoying her! We finally came downstairs and after arguing with us she finally put us in room 106. My wife asked to be let in the room to make sure we would not hear the dog, the lady simply kept saying that if she let us in she had to "mark it dirty." We definitely had a failure to communicate! Room 106 had two queens instead of the king bed from our reservation but at this point we did not care. Yes, we did sleep very well with no noise coming from the 2nd, or 3rd, or whatever floor it might have been! I am glad that the rest of the night went much better and the morning exceeded our expectations.
• NN

  NM

  Sep 2, 2026
  1.0
  Our experience at this hotel was extremely stressful and disappointing. We were given room on the first floor, and as soon as we entered, there was a very strong damp, moldy smell, especially coming from the AC. The carpet felt damp, the room did not feel clean, and within 10–15 minutes I started having irritation in my throat and nose. The room honestly felt like a health hazard and was very uncomfortable to stay in. We politely asked the front desk several times if we could be moved to another room, but we were repeatedly told the hotel was fully booked. There was very little empathy or effort to help. We even bought disinfecting spray to try to make the room tolerable, but then we saw an insect crawling on the carpet. I recorded it and showed the front desk, but instead of taking the concern seriously, the employee tried to convince us it was just a carpet beetle that may have come from outside. It felt dismissive rather than helpful. Since no other room was offered, we had no choice but to cancel and leave. We were told the payment was voided and that we would not be charged, but we still have not received any refund confirmation or update, so we are now worried whether the refund will even be processed when the reason we had to leave was entirely due to the poor and unhealthy condition of the hotel room. The worst part is that I ended up sleeping in my car that night. After traveling from Illinois, this was an exhausting and upsetting experience that could have been handled with much more care and understanding. We chose Holiday Inn with high expectations and trusted that we would have a comfortable and reliable stay, which made this experience even more disappointing. Unfortunately, what we experienced was completely opposite to what we expected.
• RP

  Robert Preston

  Aug 31, 2026
  3.0
  No hot tube
• SS

  Scott

  Aug 26, 2026
  5.0
  A really nice hotel for the price. Clean rooms. Easy check-in. Clean pool and pool deck. We would recommend this to others.
• KK

  Kj

  Jul 29, 2026
  5.0
  We only stayed for one night but the check in was quick and the room was very clean, cold a/c that the wife loved, and the bed was extremely comfy after a 13.5hr drive from Idaho.