Holiday Inn Express O'Neill by IHG

Reviews

• KM

  Kendall Mohr

  4 days ago
  4.0
  It is a small town Midwestern Holiday Inn Express. Not new but nice for the area. The breakfast area was clean and well maintained.
• LB

  Lisa Bunch

  Sep 29, 2026
  1.0
  I also waited ten minute this morning to talk to someone- I ended up leaving a note - so I’m sorry no one talked to me about anything - last night I looked to find someone to talk to and no one around. Let’s put the true story out there!
• JJ

  Jim Thiessen Jr

  Aug 28, 2026
  5.0
  Room were clean nice staff
• LH

  Laura Hurd

  Aug 3, 2026
  1.0
  My family will NEVER stay at a Holiday Inn Express again! Even though their facilities are clean and swanky, their customer service reps - at both the local and corporate levels - are snooty, entitled, and self-righteous beyond all reason. My 20-year-old daughter, traveling alone on a business trip, reserved a room for a Monday night but then realized she needed to cancel the reservation just an hour after she booked it. The receptionist agreed to cancel it but failed to tell her that she would be charged THE FULL AMOUNT - over $215 - regardless of letting them know several hours ahead of time that she couldn't make it. My daughter had the courtesy to free up her room for another customer, and they penalized her for it! We called the hotel directly and explained the situation. They flatly refused to refund her money. We appealed to customer service at the IHG website and, after hours receiving the run around, were refused with just as much rudeness as at the local level. From now on, we will stay at Choice Hotels only. They may not be as "smart" as Holiday Inn Express, but they are significantly more understanding and cooperative. I'll take respect and compassion over upscale manipulation and greed any day. *Since I cannot find a "reply" button to this hotel's response, I will extend my review and "reply" here: 1. She booked the reservation WITHIN the 24-hour period, so it was impossible for her to cancel it 24 hours in advance. 2. We shouldn't have had to fight for her to be legally robbed of "only" $100. 3. She has definitely learned a few things: Don't make big purchases when you're stressed, scared, or tired; always read the fine print; and when travelling, put a big red "X" over all IHG properties. "Policy" is what corrupt companies hide behind to justify customer abuse.
• RN

  Rafael Noria

  Jul 17, 2026
  5.0
  Excelente

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