Candlewood Suites North Platte by IHG

Reviews

• CD

  Chris Dennis

  Jul 27, 2026
  5.0
  Nice people
• SH

  Sara H.

  Apr 30, 2026
  5.0
  My boyfriend and I had the privilege of staying here for two nights while we were walking across Nebraska. Great room, friendly staff, outstanding hospitality, and nice breakfast! Thank you!!
• LH

  Lin Hao

  Apr 17, 2026
  1.0
  I am an IHG Platinum member and had a prepaid reservation from April 9–13, booked over a month in advance. When I arrived around 11 PM on April 9 after a more than three-hour drive from Colorado, I was assigned room 315. Upon entering, I found the room completely uncleaned and left in a dirty condition from the previous guest. The front desk acknowledged the issue but stated no other rooms were available and suggested I stay at a Quality Inn for one night and return the next day. Given the inconvenience of moving back and forth, I had to find last-minute accommodations elsewhere. Securing another hotel that late at night and relocating all of my luggage again was extremely difficult. Additionally, I was told I needed to return the next day in person to speak with a manager, which I found inappropriate. Despite requesting a phone call and sending multiple emails regarding compensation, I have received no response. I would strongly advise others to avoid this property.
• PH

  Peter Hrabak

  Aug 13, 2024
  5.0
  As a "road warrior" for 20+ years, this property has been so refreshing. I appreciate how this is a very newly-built hotel property with a "blended brand" concept, housing both IHG's Avid brand as well as IHG's extended-stay Candlewood Suites brand. It is one of the only Candlewood Suites properties in the nation at this time which provides breakfast, because of its shared footprint, and it is quite a good breakfast. The morning attendants are constantly on the move, cleaning tables after folks depart, replenishing the food items, and tending to requests as best they can, cheerfully and efficiently. The desk clerks have been great with informed local suggestions and sincere chats, and they are also on top of other tasks too such as cleaning the lobby and restocking items. I think this is a pretty tightly-run ship. I've read other reviews concerning room cleanliness here and I must say that has not been my experience at all. With the Candlewood side having kitchenettes, my dishes were spotless upon arrival, and the refrigerator and dishwasher were also spotless. I've had the Lead Housekeeper stop me in the hall more than once to ask how my room has been serviced that day - they are obviously taking these prior concerns as seriously as they can with the nationwide hospitality industry's labor shortages. One housekeeping staffer in particular, I believe named Naeli, has consistently shown hustle and attention to detail, and takes pride in doing her job well. One last item of note: the lobby televisions are quiet (thank goodness!) and are set to benign channels such as Weather Channel, financial news, ESPN, and/or Food Network. I am so thankful that a hospitality business recognizes that so few of us wish to be blasted with loud talking heads arguing about politics. I hope more and more properties and brands continue to recognize what a poor business decision it is to instantly alienate roughly 50% of their customers when they walk in to hear bloviating from one side or another per the choice of cable news network. We all have televisions in our rooms and little televisions in our pockets these days, if we want to be soothed by an echo chamber we can pull it up with a few taps. It is a peaceful arrival and breakfast experience which doesn't blast smirking social commentary 24/7. I look forward to returning to this Candlewood Suites when my business project assignment brings me back through North Platte.
• TW

  Ted Wang

  Aug 5, 2024
  1.0
  Hotel claimed that they were "overbooked" (see cleaning staff fiasco from other reviews). Sent me to another hotel that I had to pay out of pocket because Best Western said that Candlewood hasn't paid their bills. Pretty terrible customer service, esp having to deal with this after a long day of travel.

Frequently Asked Questions About Candlewood Suites North Platte by IHG