avid hotel North Platte by IHG

Reviews

• JL

  Jason Ledermann

  Oct 7, 2026
  1.0
  I would have given 4-5 stars except house keeping woke me up and then knocked again 45 min later well before check out at 11. I had the do not disturb magnet on the door as well. Ruin my sleep you get 1 star.
• TS

  Tony Swaney

  Oct 6, 2026
  3.0
  The television shuts itself of every couple hours and you have to turn TV on/off repeatedly to get it to work. Rooms poorly cleaned weekly. Front desk is 5 star.
• SR

  Steve Reis

  Sep 26, 2026
  3.0
  The room was clean and nice. Breakfast and coffee was good as well. Only problem we had was checking out. We asked for a receipt and were told they would email it to us. No idea why they couldn't print it out. But I can tell you that we never got it. We called the next day and the woman said she went it but clearly we never got it. We told the manager at the front desk of our next stay and he even tried talking to them to find out why we weren't getting it and even after that we still never got it.
• LC

  Lee Michael Caudill

  Sep 17, 2026
  1.0
  So, let’s talk about this hotel. I rarely write negative reviews of IHG properties, but this one earned it. My 16-year-old son and I were returning from a once-in-a-lifetime road trip from Virginia to the Oregon coast. I booked every hotel weeks in advance because I knew we’d sometimes arrive very late. I had strongly requested anything but a first-floor room. We arrived around 3AM and were told that because we checked in so late, everyone else had already checked in and only a first-floor room remained. The lobby should have warned us: dried spilled coffee, tracked-in boot mud and a strange musty smell. Then we saw the room. There was such a large gap beneath the door that we could stick the toe of a shoe underneath it. Inside: more mud, grapes and grape stems on the floor, a terrible musty odor, a huge dark/reddish stain on the comforter, rumpled bedding and an astonishing amount of long hair on the mattress, pillows, toilet, sink and shower. This room did NOT appear to have been properly cleaned. I carried the stained comforter back to the desk and said the room was unacceptable. Suddenly, other rooms existed. I was now told that “not everybody had checked in yet” and upstairs rooms were available. Fifteen minutes earlier, I had specifically been told everyone HAD checked in and that was why we received the 1st-floor “corner shame room.” Those explanations obviously cannot both be true. After another ~30 minutes of computer problems, we finally received another room. To her credit, the clerk walked us upstairs to inspect it. Even her facial expression upon opening the door suggested she noticed the strong musty odor. At least the bed appeared clean, so after 4AM, we accepted it. Room #2 still had hair in the shower, sticky flooring, a bird feather on the floor, no Kleenex and a LOUD AC unit that repeatedly cycled off despite selecting continuous fan. Credit where it’s due: the gym was excellent. Seriously, great hotel gym. Because it was now after 4AM, I requested a late checkout. As an IHG Honors member I had previously been told this was available, and the clerk approved 1:00PM. Around 11AM, repeated knocking began. Eventually I was awakened, got into the shower, and more aggressive knocking forced me to answer the door in a towel. I was informed checkout was 11AM. I explained that mine had been approved for 1PM. The response? “I was not informed of that, and checkout is at 11:00.” Their internal communication problem should not have become mine. I later contacted IHG Customer Care and explained everything. They were helpful and promised hotel management would contact me. I deliberately waited OVER A MONTH before writing this review. No call. No email. Zero. Problems happen while traveling; what separates a disappointing stay from an unacceptable one is often how a property responds. This property had multiple opportunities to make things right and simply did not. If I’m ever in North Platte again, this hotel will not be an option. FULL, DETAILED REVIEW POSTED ON IHG AND TRIPADVISOR — Google’s character limit required an abbreviated version here.
• MA

  Michelle ANDERSON

  Sep 11, 2026
  1.0
  I work for spar merchandising. Ive been doing this job for 8 years. When im working and driving 12 hour days, completely exhausted, and just need a bed, DO NOT REQUEST A CREDIT CARD FOR ADDITIONAL EXPENSES. IT STATES QUITE CLEARLY AT THE TOP OF THE REGISTRATION THAT WE USE THAT A CREDIT CARD IS NOT NEEDED. I WAS EXHAUSTED. DO YOU UNDERSTAND WHAT THAT MEANS. THIS WAS COMPLETE BULLSHIT AND WE WONT BE BACK. NICE TOWN. WORK ON YOUR COMMON SENSE.