Best Western Plus Coastline Inn

Reviews

• DM

  Diane Myers

  Sep 24, 2026
  1.0
  The people working here are it's redeeming quality. The room was gross and sub par at best. Parking is an atrocity. Lesson learned.
• DN

  DG & NH

  Sep 7, 2026
  1.0
  Read before booking at this hotel, especially if you need an accessible room. We drove 6+ hrs to Wilmington after booking our queen-size accessible room, only to arrive at the hotel, check in, and find out they gave us a full-size accessible room. I immediately went to the front desk and asked why we were in a full-size accessible room and if they could put us in a room with the bed size we had actually booked and paid for, or at least give us a discount for not giving us what we booked. They said there was nothing they could do since they had already filled all of the queen-size accessible rooms. And, we would need to pay more for a queen-size non-accessible room since they are more expensive than accessible rooms. They said because I booked with a third party website that there’s no guarantee that I will get the room I requested. I hope management can explain how this makes sense. FYI, we booked this room at least a month in advance of our trip, so one would think that was ample time for the hotel team/manager to confirm and book on whatever internal platform they use. Additionally, we called Best Western corporate after talking to the front desk and they connected to our hotel’s front desk only to return to our call to us to tell us that the manager needed to advise/approve on giving us the room we booked or a discount. This was within the first hour of us checking in for our 3-night stay. We were told the manager would be calling/emailing us to make things right. That never happened. Upon leaving I was asked how our stay was and I said not great because we didn’t get the room we paid for. The front desk staff gave me the same third party comment like that was a valid answer. So, no discount and they didn’t meet our accessible room request because of the bizarre third party booking. If you are someone who needs accessible rooms (or really any specific type of room), I would have little confidence in this hotel. Not only is this an accessibility issue, it’s a consumer issue. If I pay for a queen-size accessible room, that’s what I should get, not whatever is available. In addition to this, the room and ac unit smelled like mildew, the floors were dirty, the iron board was broken, and there was no seat cover on the toilet. The only perk is that it’s on the river. Management, it would be great to hear from you and receive a discount. If you’re able to do this bare minimum customer service act, I will update this review acknowledging the discount. Note: I will acknowledge that this was Labor Day weekend so maybe the manager had taken off work. If management does reply, I will update this review. UPDATE 9/12/26: The manager replied to my message and they cancelled the parking fees and dog fees. However, they didn't address the incorrect promotion of the Queen-size beds on Hotels.com. They actually said that all of their accessible rooms are full-size. Huh?! Management, knowing this, it might be helpful for you to update Hotels.com so you don't have more upset customers in the future. Thank you for at least giving us a discount and for acknowledging the major issue with your booking processes.
• KF

  Kimberly Flemmings

  Sep 5, 2026
  5.0
  I do liked this place. We stayed 4 days on cape fear river. Great views, friendly staff. RR museum next door and shopping close by. I post pics later after I get them off my DSLR
• KR

  Kannan Ramasamy

  Aug 31, 2026
  4.0
  Not worthy. Costly
• TC

  Teill Claassen

  Aug 12, 2026
  4.0
  Great location- just on the far end of the historic / river walk area of Wilmington. Payton at the front desk was wonderfully helpful! Honestly , everyone we interacted with at the front desk was great! The room was clean and the View!! Man, river view room for the win!! The rainfall shower was a bit challenging to keep the water in the shower- but they gave us a third towel, we used it for the floor and it was fine. Disclaimer: skip breakfast. The coffee in the breakfast room was un-drinkable - a sip made our drive home … rough. The sausage links were either hours old or not of a substance I would recognize as meat. The OJ was ok. The cranberry was out. Honestly, our review would’ve been better if we hadn’t gone to breakfast at all. Easier to avoid and hit up a local coffee shop- that’s our plan for next time!

Frequently Asked Questions About Best Western Plus Coastline Inn