Brand Certified
Best Western Smoky Mountain Inn
4.4(747 reviews)
Certified by Best Western Smoky Mountain Inn • Aug 30, 2026
Business Details
130 SHILOH TRL, Waynesville, NC
28786, United States
Certified by Best Western Smoky Mountain Inn • Aug 30, 2026
(828) 456-4402
Certified by Best Western Smoky Mountain Inn • Aug 30, 2026
http://bestwestern.com
Certified by Best Western Smoky Mountain Inn • Aug 30, 2026
About
Certified by Best Western Smoky Mountain Inn • Aug 30, 2026
HotelBest Western
Located in Waynesville,NC, the Best Western Smoky Mountain Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Smoky Mountain Inn • Aug 30, 2026
Hours
Certified by Best Western Smoky Mountain Inn • Aug 30, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.4
747 reviews
5 stars
498
4 stars
148
3 stars
43
2 stars10
1 star
48
- ANAnita Neal5 days ago5.0What a wonderful place to stay! The value was exceptional, the rooms were extremely clean, the beds were among the most comfortable I’ve slept on at a hotel, the whole property was beautiful, well taken care of and set up to be welcoming and enjoyable. While I don’t smoke, my sister does and there were plenty of designated smoking spots that were nicely set up and even covered so you don’t have to stand in the rain. These spots were not afterthoughts or alienating. They were intentional and thoughtfully accommodating. We also truly appreciated the extra personal little touches like outdoor furniture set up so you can enjoy the view (and there was a truly beautiful view!), a welcome note and even a goody bag with complimentary bottles of water, some microwave popcorn and cookies waiting in the room for us. ⭐️⭐️⭐️⭐️⭐️
- BEBecky Evans5 days ago5.0Nice motel. Stayed overnight, beautiful views of the Smokey mountains
- AAAtsmonAug 9, 20265.0GREAT VALUE for money. Clean updated rooms, great staff, cable TV, plenty of parking. Best value I could find for this price range.
- KDKaren DowisAug 1, 20261.0Check-in process was easy. However, when going to front desk to convey concerns for cleanliness of bathroom, totally inappropriate response! Person at counter wasn't interested in seeing photos of hair and dirt. Instead questioned how we'd been in room for an hour and just noticing. We had taken grandkids to see pool and fitness center. HORRIBLE customer service! Grandkids were upset by desk clerks attitude and tone. Ridiculous!
- DMDhiraj MatlaniJul 31, 20265.0Great place,hidden gem for views. Just take the walk towards smoking zone. It leads to uphill , mountain view is uphill is majestic. Guest service is great and kind. We forget our baggage and called them as soon as we noticed. They kept it safely and returned us after 2 days as it is, while we were driving back through same route
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