Candlewood Suites Wake Forest Raleigh Area by IHG

Reviews

• DD

  Danielle

  Oct 18, 2026
  5.0
  I thought the room was really clean, I liked a full size fridge and the little mini stove kitchen area, and the bed was really comfortable for a hotel bed.
• EG

  ethan graham

  Oct 4, 2026
  1.0
  Very Poor Service/Help
• TT

  Tara Thomas

  Sep 23, 2026
  5.0
  I stayed here for three nights. Satish was very nice and super helpful with extending my reservation.
• JF

  John Furner

  Sep 17, 2026
  2.0
  Unfortunately, I had a very disappointing experience at this Candlewood Suites in Wake Forest. My scheduled check-in time was 3:00 PM. At around 8:00 AM that morning, the hotel texted me to confirm my arrival time, and I told them I would be there around 1:00 PM. We arrived in the area around noon, but our room was not ready. We went to lunch and came back around 1:30–2:00 PM. While we were waiting, I watched other guests checking into their rooms, but ours still wasn't ready. Since I was traveling with my dog and didn't want to continue waiting in the lobby, I asked if I could upgrade or downgrade to another available room. I was told that because I booked through Hotels.com, they couldn't upgrade me. That was frustrating, especially since the hotel had contacted me that same morning to confirm my arrival. We ultimately didn't get into our room until approximately 3:45 PM. I asked if there was any compensation for the inconvenience and the extended wait, but nothing was offered. The final day was also frustrating. I went to the front desk to ask for two clean towels and was given an attitude by the employee. I was told I had to bring the used towels down to the front desk before they would give me clean ones. I said I wasn't comfortable carrying used towels through the hotel and asked if someone could come pick them up. He refused. I explained that we were traveling with an animal, that housekeeping was only cleaning the room once a week, and that we had a Do Not Disturb sign on the door as instructed by the front desk. I don't think asking for two clean towels under those circumstances was unreasonable. Overall, I did not feel welcomed during my stay. Between the delayed check-in, lack of communication about the room being unavailable, refusal to offer any compensation, and the attitude I received when requesting basic towels, this was not the experience I expected from a hotel stay. I hope management takes this feedback seriously because the customer service was the biggest issue for me.
• NC

  Nick Chupa

  Sep 14, 2026
  5.0
  After a long night of travel on a red eye from Las Vegas, we arrived around 10 am, several hours before check-in. We were exhausted and had traveled for a wedding, so we asked if there was any possibility of checking in early so we could catch a quick nap beforehand. Katrina was absolutely amazing! Within an hour, she had us checked in and settled into our room. The room and bed were extremely comfortable, and the blackout shades and ice cold air conditioning were exactly what we needed after a long night of travel. I cannot thank Katrina enough for going out of her way to help us. In a world where great customer service can sometimes feel hard to find, she is a shining example of what an amazing, genuinely customer focused employee looks like. She made a huge difference in our stay, and we truly appreciated her!