SureStay Plus by Best Western Southern Pines Pinehurst

Reviews

• TB

  Teresa Brown

  1 day ago
  1.0
  ⭐ HORRIBLE EXPERIENCE — UNPROFESSIONAL, DISRESPECTFUL, AND RACIST TREATMENT My experience at this hotel was absolutely terrible, and the way I was treated by the front desk clerk was completely unacceptable. The clerk’s behavior came across as racist, disrespectful, and unprofessional. No paying customer should ever have to feel discriminated against, disrespected, or unwelcome simply because of who they are. Customer service starts at the front desk, and this employee demonstrated a complete lack of professionalism, courtesy, and basic human decency. The attitude and treatment I received left a terrible impression and made what should have been a pleasant experience extremely uncomfortable. It is disturbing to think that a hotel would allow employees to treat guests this way. And to think she said she was the “Head manager” and I quote “No one was over her” on top of that would not provide me her name. I even have video footage of my experience and the way I was treated. Management needs to take these complaints seriously, investigate this employee’s conduct, and provide proper accountability and training. Paying guests deserve to be treated with dignity and respect, not made to feel like they are less than anyone else. I would not recommend this hotel based on my experience. No one should have to spend their money somewhere only to be met with discriminatory treatment and disrespect. The hotel’s management needs to do better, because this experience was unacceptable from beginning to end. I hope other guests take this review seriously before deciding to stay here. I’m posting the employee picture below
• LM

  L M

  3 days ago
  1.0
  During my stay at this hotel we arrived and Sam was the man who check us in and he was always very nice and kind. He immediately moved us to a different room because the first room was NASTY. Food was left in the microwave and the tub was black. The second room seemed better but it really wasnt..food crumbs in the microwave crumbs throughout all the draws, hair in the coffee maker. Hair on the bathroom floor. Trash behind the end table..hand prints on the mirror. Crushed up pills behind the bed. We moved the furniture since our 2 year old daughter dropped a piece of paper and it went under the bed. There was a black outline of the bed on the floor. They don't change the sheets unless you strip the bed yourself. I took picture of before and after to prove to the staff the condition of the room was real. All they said was "we are sorry" I had to ask for a spray and sponge since they didn't clean the tub and there was a black ring from it being used. I asked for a discount and they told me no. I was told if I choose to extend my stay they could give me a discount. We booked our stay for 1 week and I'll never stay here again.
• JR

  Justin Ratcliffe

  5 days ago
  2.0
  The guy at the desk was nice and accommodating. There were people hanging out on the staircase in front of my room talking and being loud, one was talking about doing drugs lol. I asked to be moved and he did move me. I unloaded everything for the car and didn't come out till morning 🤣. Definitely felt like you could get robbed if you're not careful.
• GA

  Game Account

  6 days ago
  1.0
  I’ve stayed at this hotel numerous times while I’m home and spent a lot of money to this hotel. I drive an 18 wheeler and come home when I can and this was where I always stayed. I have a service animal that stays with my parents a lot that also live in the area. So her service animal certification is through my mom since stays with them mostly. I have explained that she’s a service dog and still get charged so I complained to corporate and next thing I know they kicked me out!!! Not a good hotel that can’t handle that I complained. NEVER STAY THERE!! This is the beginning of me letting others know how this place is
• AM

  Alexandra Mcglothlin

  Sep 16, 2026
  2.0
  Everything is normally great. And the sweet man that works there at the front desk. Great customer service. I have stayed here more times than I can count the last few months. Always put the deposit down. No issues. But an act of GOD occurred literally no control I did my best. Etc and I lost my deposit. With no explanation I had to call multiple times. The girl I had to turn my key into was also walking around I stood and wait over ten minutes and finally seen her after I left my room key. Bc how long am I supposed to wait. For such a great place. I think I’ll start staying at the microtel next door. And tbh I stayed here many times while they had zero running water until after 5 pm and cut it off again in the morning for like a three week period this went on. And no they didn’t discount rooms nor accommodate if needed. But one completely out of human control thing that actually can be fixed easily not real damage at all literally. Happens to women all the time. Etc. I got charged way too much.

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