Best Western Plus Pineville-Charlotte South

Reviews

• SS

  Simone Simone

  Sep 30, 2026
  1.0
  I booked a room here Saturday night for me and my kids , when we got into the room and got settled i noticed a strong foul smell of sewage water or something coming from the bathroom it was really bad but I didn’t wanna pack me and three kids back up and go too another room , I was reaching out too see if we can come too a resolution about this And the manager was VERY rude and dismissive about his hotel cleanliness and customer satisfaction, he refused too give me HR or any higher up information so that I can get this resolved , I would never stay here again and I don’t think anyone else should either
• KL

  Kent Locklear

  Sep 23, 2026
  1.0
  Not interested!! The owner is rude and hateful. Believe all the other bad reviews you see!! Stay away!
• AA

  Alyssa A.

  Sep 14, 2026
  2.0
  The entire room was unsanitary. The bed sheets did not feel or smell clean. The bathroom sink did not have hot water. The shower was lukewarm. The towels was dingy. Carpet smelled. We had itchy eyes and running noses when we were only there for 20 minutes. Not worth your health.
• LO

  loubna omar

  Sep 6, 2026
  1.0
  Very disappointing stay. The hotel was extremely dirty, filthy carpets, dirt under the furniture, and what appeared to be mold on the shower ceiling. We even had to change rooms because our door lock was broken. The fire alarm went off during our stay because of an issue in the laundry room, and the fire department had to respond. The front desk was little help; the receptionist seemed to be on the phone constantly and was not helpful when we needed assistance. Breakfast was awful. Coffee and apple juice were empty, both waffle machines only cooked one side, the hash browns were cold and tasted reheated, and there was no regular coffee creamer, only sweet flavored syrup. They even had signs telling guests not to take breakfast food to their rooms, which I’ve never encountered before. On top of everything else, the charging outlets on both sides of the bed didn’t work, and the toilet was loose and wobbled when used. These are basic maintenance issues that should have been addressed before putting guests in the room. Between the cleanliness, maintenance issues, poor service, and terrible breakfast, I would absolutely not stay here again. Saving a few dollars is not worth it.
• SB

  Sydney Bateman

  Aug 28, 2026
  1.0
  Absolutely unacceptable experience we left in the middle of the night. If I could leave ZERO stars, I would. This was hands down one of the worst hotel experiences I’ve ever had, and we ultimately ended up packing our things and leaving in the middle of the night. From the moment we arrived, there were red flags. There was a roach crawling in the lobby when we checked in. I pointed it out to the woman at the front desk, and she barely even reacted. Once we got to the room, it was honestly disgusting. The carpet was ripped, there were stains on the lamps and walls, outlet covers and light switches were broken, and the bathroom looked like it hadn’t been properly wiped down at all. There was dust piled up in the corners. Even worse, the swing lock on the door was broken and pulling out of the wall, which immediately made us feel less secure. Then, at 1:30 in the morning, when we were all getting ready to sleep after driving 10½ hours from Michigan, the front desk employee came knocking on our door saying our payment hadn’t gone through even though the transaction was clearly showing as pending in my bank account. What really crossed the line was that while I was getting up to answer the door, I heard her put her key into our door and start trying to open it. I immediately told her that was completely unacceptable. You do not start entering a guest’s occupied hotel room because they haven’t answered the door quickly enough. She responded that she was “just trying to let me know.” You knock and WAIT for the guest to answer. Period. I went downstairs and showed her that the hotel charge was pending in my account. I explained that I was not comfortable having my card charged again until we knew what happened with the first transaction because I was not risking being double charged. I asked if we could please handle it in the morning considering it was 1:30 AM and we had just driven 10½ hours. She told me no, it had to be handled immediately, and that she either needed to charge another form of payment or we would have to leave. I explained that I did not have another form of payment and again showed her the pending charge. She told me that if I couldn’t provide another payment method, we had to leave right then. So, in the middle of the night, we packed up all of our belongings and left. Thankfully, I’m a Marriott member, and their staff was incredibly helpful in getting us into another hotel. The difference was night and day—the new hotel was MUCH cleaner, the staff was professional, and we finally felt comfortable enough to actually sleep. Between the roach in the lobby, filthy and damaged room, broken security lock, an employee attempting to unlock and enter our occupied room at 1:30 AM, and then being told to leave over a payment that was visibly pending in my account, this was easily one of the worst hotel experiences I’ve ever had. I would absolutely not recommend staying here.

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