Staybridge Suites Raleigh-Durham Apt-Morrisville by IHG

Reviews

• DL

  Daniel Leen

  5 days ago
  5.0
  Was very happy with the service I received from the front desk greeter (Mrs. Letty), the room I received, and the shuttle service accommodations that are arranged for tomorrow morning. Always a pleasure staying here.
• BM

  Benjamin Molina

  Jun 22, 2026
  5.0
  Letty
• DJ

  debra johnson

  Jun 11, 2026
  1.0
  Whom It May Concern, I am writing to express my disappointment regarding the treatment I received during my departure from State Bridge Suites in Morrisville, North Carolina. I stayed at your property for approximately six months and spent well over $10,000 during my stay. Throughout that time, I maintained my room, respected the property, and treated staff with courtesy and kindness. I also regularly tipped housekeeping staff, who consistently treated me with professionalism and respect. On my final day, I was in the process of moving my belongings out of the room. Having lived there for six months, it was not possible to remove everything within a few minutes. I had been moving items throughout the day and was working as quickly as possible. A staff member approached me and repeatedly pressured me to leave immediately despite seeing that I was actively moving my belongings. He later came to my room, knocked aggressively, and continued insisting that I leave. His demeanor made me feel rushed, uncomfortable, and unwelcome. I was particularly disturbed by comments suggesting that I would be sleeping in my car, which I found unnecessary and disrespectful. What disappointed me most was that after six months of being a loyal, paying guest with no significant issues, I felt as though I was being treated as a nuisance rather than with the dignity and respect that every guest deserves. I understand that rooms must be cleaned and prepared for incoming guests. However, there is a professional and respectful way to communicate those needs. The treatment I received on my final day did not reflect the level of hospitality I expected after such a lengthy stay. This employee was the Hispanic front desk employee that works second shift , he made me feel so embarrassed, he came to the room and watched me banging on the door while I was using the restroom stood at the door after I made 10 trips up and down packing to leave, and made the response "yea I understand i had to sleep in my car too, but what gave him that notion?, he was basically telling me i need to hurry up and get out, I said sir I have been here for 6 months I have a few items please don't make me feel as if you are rushing me, I don't understand what part the hospitality game this is but I have never ever been treated in this manner I hope this matter will be reviewed so that future guests are treated with greater courtesy and professionalism. And on top of thatbi left room in excellent condition Sincerely, Debra Johnson :::
• VA

  Victoria Aceves

  May 28, 2026
  4.0
  While I wouldn't consider this a 5 star property, I will say that the service for the price was 5 stars. I arrived earlier than expected, and Letty at the front desk was extremely kind and helpful with assisting me with room availability. It was a quiet room and I was close enough to everything I needed to reach within a reasonable drive, plenty of parking.
• DK

  Daniel Khaan

  May 20, 2026
  5.0
  Letty, the front desk concierge was so very accommodating and professional, made us feel welcome and helped with our stay. Location is perfect and can’t speak highly enough of the staff. Letty definitely is the best and will definitely be staying here again when we get the opportunity!

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