Holiday Inn Express & Suites Lumberton by IHG

Reviews

• ER

  Erica Richardson

  Jul 20, 2026
  5.0
  We had a fantastic experience at the Holiday Inn Express & Suites in Lumberton! Check-in was quick and easy, and the staff made us feel welcome from the moment we arrived. Everyone was friendly, courteous, and genuinely cared about making our stay enjoyable. The room was clean, modern, and very comfortable, and all of the common areas were well kept. Breakfast was fresh, well-stocked, and offered plenty of choices. It's clear that the team takes pride in keeping the hotel in great condition and providing excellent service. Whether you're just passing through or staying for a few days, this is a great place to stay. We wouldn't hesitate to book here again and highly recommend it to anyone looking for a clean, comfortable hotel with outstanding hospitality.
• CF

  Crystal Faircloth

  Jul 20, 2026
  5.0
  I had a wonderful stay at the Holiday Inn Express & Suites in Lumberton! The hotel was exceptionally clean, comfortable, and well-maintained from the moment I walked in. The staff was welcoming, professional, and always willing to help with anything I needed. My room was spotless, the bed was very comfortable, and the breakfast had a great variety of fresh, hot options to start the day. I also appreciated how quiet and relaxing the property was, making it easy to get a good night's sleep. If you're traveling through the area for business or leisure, I highly recommend staying here. The excellent customer service, clean accommodations, and overall experience made this one of the best hotel stays I've had. I'll definitely be back!
• LP

  Linda Press

  Jul 18, 2026
  1.0
  The hotel's location, conveniently situated just off of I-95, was the only positive aspect of our stay in room 212. As evidenced by the pictures below, the view was unpleasant, and the hotel's design could have been improved. I wish I had documented the mold, dirt and hair in the shower. During breakfast, I observed housekeeping staff taking food while guests were serving themselves. Additionally, I noticed two individuals concealing food in laundry carts. During checkout, my husband was standing behind a couple with a child who were also checking out. The woman mentioned to the front desk clerk the issues they had encountered with their room upon checking in the previous night. The front desk manager informed the couple that a refund could not be issued since the booking was made through a third party. The third-shift cleaning staff did provide them with clean linens and a new bed covering. After the end of the conversation my husband did Tell the couple they should have given them a refund or a credit. As the couple departed, the front desk manager inquired of my husband in a rather impolite tone, "Did you say I should have provided them with a refund?" My husband's precise response was, "Dam right I did, Please check me out, as I will not be returning."
• TG

  Temecca Gallman

  Jul 15, 2026
  1.0
  I had a reservation. After traveling multiple hours I arrived at the hotel 10 minutes ahead of the 3pm check in . As I walked into the lobby, the counter attendant made a hissing sound that I knew, immediately that this was not going to be a good experience. She told me that I would JUST HAVE TO WAIT AS HOUSEKEEPING HAS NOT DONE THERE JOBS, and THAT THEY HAVE UNTIL 4 pm TO FINISH THE ROOMS. She then proceeded to wait on two other CHECK-ins( Both whom were Caucasian). She explained THAT THEY WERE WALK-INS AND THAT I HAD A RESERVATION AND THAT SHE COULD MAKE ACCOMMODATIONS FOR THEM AND NOT MYSELF. At this point I start to call corporate because clearly this employee has no respect for customers and more concerning to me, a dislike and or disregard for my skin color. She is talking about me with the Caucasian customers and to all it is funny that this elderly woman is being PUT IN HER PLACE. She then tells me YOU KNOW WHAT.. I’M GOING TO CANCEL YOUR RESERVATION FOR FREE, and YOU CAN LEAVE MY PROPERTY. When I replied that I was on the phone with corporate.. she proceeded with I DONT CARE YOU ARE LEAVING THIS PROPERTY AND I AM CALLING THE POLICE!! Which she did. I was extremely confused disappointed and embarrassed. I’ve heard stories but my first time in 60 years of life ever experiencing COMPLETE BIAS AND RACISM AT ITS WORST!!
• JC

  Jason Crusan

  Jul 10, 2026
  1.0
  Booked in advance. Got checked in, went to our room and it was never cleaned from prior tenants. Asked for a room swap but was told the best they could do was a downgrade to a single bed. But weren’t willing to discount. This couldn’t work as we have too many people. Had to get a refund last minute at 10:00 pm and rush around to find somewhere to accommodate us.

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