Holiday Inn Express & Suites Lexington NW-the Vineyard by IHG

Reviews

• CL

  Crystal Littleton

  Apr 26, 2026
  4.0
  We arrived for a late check in and stayed 3 nights with a very early check out. The night clerk on duty both at check in and check out, Heath was one of the rudest people I have ever encountered! Upon check in we walk in and apparently interrupted his doing nothing. We said we were here to check in he looked at us and said "and" no greeting no welcome. He scolded me because I put my room key by my phone and said now I have to do them over again. We got to our room, it was as described and the bed was super comfortable. Breakfast had a great selection of eggs, biscuits and gravy, sausage, bacon, and assorted fruit, yogurt and pastries. We stayed 3 nights and they did not clean our room. We did not put the sign out to not clean it and I was a little disappointed in that service. We left at 3 in the morning to check out we had a very early flight and again we ran into Heath. He did not say good morning how can I help you nothing.! stated we needed to check out and his reply was well I am in the middle of something so you will have to wait. Again so rude! I have stayed at this hotel many times, but would think twice before staying here again.
• BA

  Belal Abudaqqa

  Apr 23, 2026
  2.0
  They just need more friendly and welcoming staff. Only 1 lady at front desk was friendly, 3 other’s weren’t friendly or welcoming specially the night time ones. The AC was loud in a disturbing way. Other than that I think that it is a really good hotel.
• LF

  Laura Falotico

  Apr 21, 2026
  5.0
  Jay is the utmost charming host we have met at this location! He ensured a clean room with a view of the vineyards (Childress) and provided comfort! By this we mean, we felt like old friends, friendly banter and conversations good friends have when together. We enjoyed a great breakfast as well. We have stayed at this hotel several times over the years as members of the wine club and have always had great service and repore with the staff. Jay, can't thank you enough for your hospitality. We will see you again, and ever heading our way, you are welcome. Joe & Laura Falotico.
• TT

  Tre Drolet (Tre)

  Apr 5, 2026
  1.0
  I was here for a two nights day to visit some friends. I got here in my room was immediately hot I thought maybe the AC was locked or something like that. It was 77 In the room .My wife talked to them and they said they would send the maintenance man up. That turned into us having to call two more times after we had to sleep in a room almost too hot to sleep in. They decided to change our rooms. So we lug all of our stuff all the way over to the other end of the hall when we're only staying here for one more night. Then my wife tells me her key they just made doesn't work. I just got back from being on my feet all day so I walk back down and get it fixed. Both of the bathrooms had mildew on the shower head both the old and the new room. Both at the ACs when they kicked up to high speed so don't like they were dying and they rattled. Half of the breakfast did not look very edible I have a pretty low standard. Pancake machine was broken coffee machine was spilling to the side at the end of the coffee Brew. I'm writing this review to remind myself never to come back. I came here during the pandemic for the same reason and got locked out of my room when the battery died on the lock for 45 minutes with 2 young special needs kids and a heat intolerant wife. There was no ac on in the hall. And half the amenities were shut down and we never saw warning. The manager ghosted me during the previous visit conviently after I left. I'm tired of this place.
• LC

  L C

  Apr 2, 2026
  1.0
  I recently stayed at this hotel in March 2026 and upon entering the room and checking the bedding and bathroom, immediately saw there were stains on the bed sheets and long strands of hair and footprints in the shower and dirt and grime around the shower. We immediately went back down to the front desk to request the room be properly cleaned. We were told that the agent was the only person working and they were sold out so we could not get a different room. He offered to give us new linen to change the bed ourselves and run the shower to remove the hair! After insisting, he finally call the GM he magically “found” a new room.

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