Holiday Inn Express & Suites Lexington NW-the Vineyard by IHG

Reviews

• JM

  Joseph McMillion

  Jul 9, 2026
  1.0
  Hotel was filthy, room was dirty, shower sheets everything. Smelled like wet dog, I might have slept 4hrs then got up and left. Never again
• JM

  Joseph McMillion

  Jul 9, 2026
  2.0
  Hotel was dirty, shower was dirty, bed sheets were dirty and stained, floor in the entrance was filthy.....slept maybe 4hrs then left. Ill never stay here again.
• NT

  Nancy Trimboli

  Jun 28, 2026
  2.0
  As others have mentioned, the view of the vineyard and proximity to Childress are highlights. The grossness of the tile grout, the corrosion of metal plumbing fixtures, and hard water stains has also been mentioned. What put me over the edge is that upon check-in I was told by the one nice desk agent that cleaning was every other day, a fact which, after all my towels were left on the floor in anticipation of cleaning, was later changed by the not-nice agent to "after 2 full days of your stay." Translation: don't expect a cleaning, or fresh towels. One more item: the room smelled of old cookie crumbs. I suppose it could be worse!
• ST

  Sandie Tharp

  Jun 20, 2026
  1.0
  Very disappointed in this hotel. With the name Childress it should not look like a 2 star facility. Not a good experience.
• LB

  Lenora Bobo

  Jun 2, 2026
  1.0
  General Manager Failure to Honor Agreed Rate I am submitting this complaint regarding my extremely disappointing experience with Holiday Inn Express & Suites Lexington NW-The Vineyard in Lexington, North Carolina, under General Manager Courtney Pack. For years, I have consistently supported this hotel and brought recurring business and revenue to this property through stage plays, concerts, workshops, community events, special occasions, and entertainment productions. Many of my guests, performers, attendees, and out-of-town visitors have stayed at this location based upon my referrals and continued loyalty to the property. Earlier this year, I personally spoke with General Manager Courtney Pack regarding establishing a consistent discounted rate due to the volume of recurring business and reservations I have continuously brought to the hotel. During that conversation, I was informed and understood that a rate of $119 per night ($134.76 including tax) would be extended to my reservations moving forward. This understanding was later reinforced when I booked a March 14th–15th reservation, and management adjusted and reimbursed the invoice to reflect the agreed-upon rate of $134.76 (confirmation #60973793). I still possess the invoices reflecting the original charges and the management-adjusted rate. At no point during our earlier discussions was it explained that the rate was limited to only one group booking. However, after recently booking another reservation (#23019248 for June 26th–29th), I was informed that there had supposedly been a “misunderstanding” and that the rate was never intended for future reservations unless a formal LNR corporate account process was completed. I was also told an LNR account requires 100 room nights per year, which is confusing and unreasonable when this hotel only occupies approximately 88 rooms total. How can I realistically be expected to book 100 rooms for one event when the hotel itself only occupies approximately 88 rooms? This explanation directly contradicts both my understanding of our conversation and the hotel’s own previous actions in approving and adjusting the March reservation to the agreed rate. I sent a detailed email response on May 23, 2026, respectfully outlining my concerns and attaching documentation showing the previous approved rate adjustment. I sent an additional follow-up email on May 26, 2026. As of today, I have received no response from management. I am also an IHG Platinum Elite member and have stayed at multiple IHG locations where I received far better customer service, professionalism, communication, and appreciation than I have experienced at this property in my own hometown. It is extremely disappointing that other IHG locations have treated me with more value and respect than the hotel I have continuously supported locally for years. What is most disappointing is not simply the room rate itself, but the manner in which years of customer loyalty, repeat business, referrals, and professional support have now been disregarded and recharacterized after reservations were already made based upon the agreed understanding. As someone who has consistently chosen and promoted this property for years, I expected honesty, consistency, professionalism, and accountability. Instead, I have experienced confusion, contradictory communication, and a complete reversal of what had previously been honored and approved by management. I respectfully request that IHG Corporate review this matter thoroughly, including the documented invoices showing the management-approved rate adjustments, and work toward a fair resolution regarding my current and future reservations. Sincerely, Lenora Bobo IHG Platinum Elite Member

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