Staybridge Suites Jacksonville-Camp Lejeune Area by IHG

Reviews

• BM

  Bean M

  Jun 19, 2026
  5.0
  This review is from 6 years ago, July 2020. I don’t know if he still works there but I needed to give a shout out to Marvin N. I just found the little card he gave my family with his name on it otherwise I would have done this forever ago. My mom passed away in 2020 and my family flew in from states away for her funeral. Her death was unexpected and we had a really hard time with it. Marvin and the other employees of this hotel treated my grandparents like gold. Marvin gave us his condolences and treated all of us so well when we were hanging out at the hotel with our family. He was genuine, offered support and was so so sweet. He even got us laughing a few times. My mother would have loved him. It’s been all these years and I’ve never forgotten his kindnesses. I hope he’s doing well and still works for the company!
• JE

  Janice Enriquez

  Jun 13, 2026
  5.0
  Great service, great rooms. Located close to shops, would def stay here again.
• DP

  Darlene Perkins

  Jun 9, 2026
  5.0
  Great scenic private location away from through traffic with clean rooms and beautiful suites - we got large suite with 2 bedrooms that each had privacy doors, TVs, and full bathrooms, full kitchen, front room with pull out sofa and view of outdoor pool area
• FT

  Fanny Torres

  Jun 7, 2026
  1.0
  My family and I stayed at this hotel for 8 days, and unfortunately, we ended up checking out early because of the overall experience. What makes this especially disappointing is that we’ve stayed at this property before and had a much better experience. This time was completely different. When we checked in, Bryan simply handed us the room keys and sent us on our way. There was no explanation of housekeeping services, hotel policies, or anything else we should know about our stay. Once we got to the room, we immediately noticed an unpleasant smell and felt that the room was noticeably smaller than the room we had during our previous stay. When we brought these concerns up, we were told that all the rooms are the same size and smell the same. Whether that is true or not, the response felt dismissive and did not address our concerns. During our stay, we ran out of shampoo, conditioner, and body wash. We also had a clogged toilet and were given a plunger by the front desk. We were specifically told that housekeeping would replenish the bathroom supplies and pick up the plunger the following day. When we returned to the room that evening, neither had been done. Fresh towels had been left in the room, so it was obvious that housekeeping had entered. In fact, the fresh towels were placed right next to the empty shampoo, conditioner, and body wash bottles, yet none of those items were refilled or replaced and the empty bottle were left there. The plunger was also still sitting in the bathroom exactly where we had left it. We also needed additional toilet paper, which was not provided nor replaced the current one. It was frustrating because we had already informed the hotel of these issues and were told they would be taken care of. When we tried to get answers from Jason at the front desk, his response was repeatedly that he works the night shift and didn’t know. I understand that not everyone has all the answers, but as a guest, it’s frustrating when you’re looking for help and feel like you’re getting passed around instead of getting a solution. I do want to recognize the Assistant Manager, who was kind, professional, and genuinely apologetic. She listened to our concerns and agreed that the situation was not handled appropriately. We appreciated her taking the time to hear us out and address the issues. At the end of the day, we spent over $1,500 on this stay. No hotel is perfect, and mistakes happen, but what was most frustrating was the lack of communication, follow-through, and attention to guest concerns. After 8 days, we simply felt it was best to leave early. I don’t usually leave negative reviews, but I hope management takes this feedback seriously because better communication, attentiveness, and customer service would have made a huge difference in our experience.
• AA

  A Adams

  May 16, 2026
  5.0
  We had a wonderful experience at the Jacksonville Staybridge Suites. We were checked in immediately by patient staff who worked out an annoying billing situation with ease. They upgraded us to a larger room that was an excellent fit for our family. The pool was clean and didn't have way too much chlorine and was maintained well. The room was clean and well equipped. We oddly were missing some forks, but the front desk was able to provide us with more. The laundry room was a great option. I was told by another guest that the food served during the week is excellent and that employees would come out and light the fire pit if she was outside in the afternoon/ evening. The breakfast was really good and included fresh fruit like blueberries, watermelon, and raspberries depending on the day. Today they had jalapeño, egg, and chorizo empanadas which were excellent. We're so thankful for a great stay!

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