Candlewood Suites Huntersville-Lake Norman Area by IHG

Reviews

• DW

  David Wilkins

  Jun 29, 2026
  1.0
  Never posted a worse rating. The hotel is old and dilapidated. Microwave turntable didn't work. The whole second floor smelled. I wouldn't stay here again. The location was great. It was close to I-77 and close to a lot of restaurants. That's the only highlight.
• JG

  James Gee

  Jun 5, 2026
  4.0
  Good service, clean rooms, friendly personnel
• JP

  Josh Poole

  May 31, 2026
  1.0
  Very dirty hotel I would HIGHLY recommend somewheres else 💯 doesn't deserve any ⭐!!!
• MM

  Morgan

  May 26, 2026
  1.0
  I don’t recommend staying here 1. Th hall on the first floor smelled before we even got to our room. 2. The bad odor in the room when we opened the door was breathtaking in the worst way. It was very unappealing. The room in general looked ran down and not well cleaned and maintained. I had to clean the vents because they had mold growing in them. The couch and all the seating was filthy. I wouldn’t even sit on any of the furniture. We won’t be back again. If I had to rate this stay it would be a 1 star and that’s only because we had a place to stay for the night,.
• DK

  Delonda K

  May 10, 2026
  1.0
  Where do I begin? I checked in on Saturday afternoon excited about my Mother’s Day stay. I had my three children with me, and upon entering the hotel, I immediately noticed fingerprints all over the entrance doors. It just didn’t give the clean first impression I expected. Once we got to our room, at first glance it seemed okay — the bed was made and the sheets were white — but as I began to look around, I noticed dirt stains and blotches on the chairs, couch, and recliner. I also tried to cook a simple meal for my children using the stovetop, but neither burner would get hot enough to properly boil noodles, so I had to improvise and use the microwave instead. The most concerning part was the carpet. After a few hours of my younger children walking and playing around the room, I noticed the bottom of my daughter’s feet were extremely dirty — almost black. I then checked my boys’ feet, and theirs were the same. When I looked at my own feet, they also had dark, soiled spots on them. It felt like we were walking on a dirty, damp carpet. I was honestly shocked. Even after showering, my feet became dirty again shortly after walking around the room. I also did not feel comfortable letting my daughter lay against the recliner without covering it because of how dirty the furniture appeared. I did speak with the front desk, and the gentleman was very kind and allowed me a little extra time, which I appreciated. The staff was friendly, and we tried to make the best of our stay, but I was still very disappointed in the cleanliness of the room. Another issue was the dust. When I went to adjust the blinds, dust fell into my eye. After looking at other reviews, I noticed several people mentioned similar concerns about the hotel being dusty and dirty. Because of the location — Lake Norman / Huntersville / Birkdale area — I expected a much higher standard of cleanliness and overall quality. I don’t usually take the time to leave detailed reviews, but I felt this one was necessary because I would truly love to see this property improve. I do have pictures and videos showing the condition of the room and the dirt on our feet. The staff was kind, but the cleanliness needs serious attention.

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