IHG Army Hotels Normandy House & Carolina Inn

Reviews

• RD

  Risque Douglas

  May 1, 2026
  3.0
  While it served its purpose while my family needing a place to stay until be moved in our home.
• CP

  Charity Phillips

  Mar 24, 2025
  5.0
  This hotel is like walking into the 40’s in a good way. I read the other reviews that were all negative and was surprised to see how cute and spacious our suite was. There was a plaque on the door with the suite name, the shower was tiled and had wonderful water pressure. There were lots of shampoo, conditioners and soaps. We had a whole living room with a larger fridge, a big closet and lots of room in the bedroom. The staff were friendly and nice. Loved the old time vibe!
• HR

  Honesty Reviewer

  Oct 15, 2024
  4.0
  They are trying to maintain this facility. To be 100% honest, without understanding its historical significance, I am writing my review based upon current conditions. BLUF: It seems to be stuck in the eighties, and there is the occasional 80s odor from what I can only describe as a Granny's old wet bar that had years of utilization that lingers around. I must give the service at five stars because they were exceptionally professional and polite the entire stay. Everything was in working order (mini microwave and fridge), including the air conditioning. The bathroom was clean and free of mold, as were the carpets and somewhat dated furniture. Everyone has their own standards, so in some aspects, it's hard to give an accurate opinion. But for what it's worth, the bed was comfortable, the sheets were clean, the shower was warm, and it had excellent water pressure, providing a free upgraded body exfoliation at no extra cost - a HUGE plus! Overall, the area was peaceful, and I didn't have to listen to loud cars or music.
• LG

  Luis Garcia

  Jun 21, 2023
  1.0
  Incoming/ Outgoing SERVICE MEMBERS BEWARE! This place is unsanitary and filthy. The small apartments are infested with water bugs and spiders, and the rooms are not clean. House keepers do not do a good job cleaning the rooms. Facial and body hair were in the shower and sinks when I checked in. There was still dog hair in the room from previous customers. When I informed the front desk, I was given an attitude for reporting the issues. This place must be shut down until proper cleaning services can be provided to the rooms. Garrison Team please work to close this place down, and strip the IHG name from this place. Soldiers do not use your TLE on this place, take your family off base and go somewhere sanitary. I am extremely surprised on how this hotel is still operational. Again Fort Liberty close this place down, or demand the hotel management to hire employees that care with providing soldiers and retirees with quality and clean service. PCSing is stressful enough for soldiers and their families, they should not be given poor service.

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