Holiday Inn Express & Suites Cherokee/Casino by IHG

Reviews

• JB

  Jamie Burnison

  Aug 10, 2026
  3.0
  Insulation was very lacking. You could hear everything everyone else was doing. Much more loud than what I'm used to with Holiday Inn Express. Rooms were clean though and didn't have any other issues. Breakfast was great!
• MW

  Maria Webb

  Aug 9, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ In a world where everyone seems to be in a hurry, where we often hear, “That’s not my job,” or where some people may feel that certain things are beneath them, it was such a pleasure to witness something so simple and yet so beautiful. Caroline, the front desk hotel agent, was asked by a young woman if she could help her put on her shoes because she was wearing a tight mini skirt and was having difficulty doing it herself. Without hesitation, Caroline happily helped her, with the biggest smile, and then sweetly asked, “Is there anything else I can help you with?” WOW! ❤️ It may seem like a small gesture, but to me, it said so much about Caroline’s character. Her kindness, humility, and superb willingness to help truly touched my heart. That is what exceptional service looks like; not just doing your job, but genuinely caring about another person. Caroline, you gained my heart and absolutely earned this 5-star review! ⭐️⭐️⭐️⭐️⭐️
• KC

  Kailee Cantrell

  Aug 4, 2026
  4.0
  It was very well located for what we needed, several of the staff were super nice & attentive. Other staff it seemed as if people were annoying them to even be there. The fridge in our room didn't work, it wasn't fixed/ replaced throughout our stay however we were offered to use the refrigerator in the lobby that the staff uses.
• EK

  evan knerr

  Jul 25, 2026
  1.0
  This was the worse Holiday Inn we ever stayed at! First off, the front desk called us at noon on our way to make sure we were still coming ( I have the voicemail saved) THEN we get there an hour later, 1pm, the SAME girl at the front desk said” you can’t check in till 3” I said why? You called to make sure we are on our way” rooms weren’t ready, ok no problem so we left and had lunch at the casino, that was great! We get BACK to the hotel at 2:58 to check in and there were 6 other families waiting to check in, I went to the desk, same girl said “2 minutes to go before we can check anyone in! I asked for a manager, she was just as snotty, wouldn’t let any of us check in, now it was 3:02… I called corporate and started a case and oh boy someone is in trouble! Every person waiting in that lobby was furious! This staff is definitely on a power trip , it’s no wonder they are a 3 star, we will tell everyone we know to stay away from this horrible staff, I demanded my money back! Stay turned for another review if I don’t get my credit back on my cc
• GS

  Grady Sexton

  Jul 17, 2026
  3.0
  Came to this beautiful location for vacation and was not impressed with this hotel. Soundproofing is the worst ever. The TV remote was very difficult to operate so I called the front desk and was insulted by the older lady that made a joke about it being a smart tv that’s why I couldn’t operate it. Food supply shortages, construction noise. It wasn’t terribly expensive so that’s a plus. Breakfast was okay but didn’t like the child of the food service employee working in the kitchen. Had a fire alarm pulled by a child and elevators were still operating. That’s a fire code violation. Won’t come back to this hotel.