Staybridge Suites Charlotte Ballantyne by IHG

Reviews

• RW

  R B Weeks

  3 days ago
  5.0
  The rooms are clean and nice. I never understand why they don’t have fans when you take a shower and the humidity spikes but whatever. Location was great for us working in the area. Tonya hosted the evening social hour, and she was awesome.
• SS

  Steve Schneider

  Aug 27, 2026
  5.0
  Always clean. Staff is exceptional
• CA

  Constance “Flip mama 620” Ayres

  Aug 11, 2026
  5.0
  exceptional 😁 stay
• AH

  Anthony Hill

  Aug 4, 2026
  5.0
  Been to this particular hotel a few times with my family and we have always enjoyed our time. Got the two bedroom suite and was every satisfied. The people working there were friendly. I enjoyed the gym, the complimentary breakfast and the conversation my wife and I had with the maintenance worker and hotel staff. I'll be back to this location for another family trip.
• EW

  Erik Wind

  Jul 15, 2026
  2.0
  We stayed at Staybridge Suites Charlotte Ballantyne while our home was being repaired after flood damage. We chose the property because we wanted a two-bedroom, two-bathroom setup for our family. First, credit where it is due: Natalie and Madeline at the front desk were excellent. Don was very helpful. The three represented the hotel well. They were friendly, welcoming, and helpful throughout our stay. Unfortunately, the rest of the experience was extremely disappointing. Breakfast was consistently poor. The oatmeal looked like gray water with little or no visible oats. There were no plant-based milk options, and at one point the only “milk” placed near the cold cereal was half-and-half. Breakfast was advertised as being served until 9:30 during the week, but one morning when I brought my daughter down around 9:10, staff were already cleaning up. When my daughter wanted ice and the usual ice bucket was not available, I asked the breakfast attendant for some. She told me, “No more ice. Go to the gym.” When I asked her to clarify, she repeated that the ice was in the gym and that I should go there. This was during posted breakfast hours while she was standing near the kitchen. Housekeeping was also very inconsistent. I knew in advance that the hotel only offered light housekeeping during the week, but even that was not reliably done. On one occasion, a housekeeper knocked while I was working in the room, handed me towels, and tried to leave. I had to ask her to empty the trash. She seemed annoyed, emptied it, and handed the trash can back to me without a liner. When I asked for a bag, she rolled her eyes before replacing it. The bed was not made. I also asked whether she could quickly vacuum a small spill in the kitchen area, and she refused. The most serious issue is that I accidentally left clothing in the bottom drawer of one of the dressers after checkout. When I realized it and contacted the hotel, the clothing could not be found. It was never brought to or logged in lost and found. These were several pairs of pants, shorts, and T-shirts. If housekeeping checked the room properly after checkout, the items should have been found and secured. Instead, they disappeared. I sent a detailed written complaint to the hotel and IHG Guest Relations on July 8. I also spoke with IHG and was told someone would contact me. A week later, I still have not received any meaningful follow-up. This was not just a mediocre hotel stay. It was poor breakfast service, dismissive staff behavior, inconsistent housekeeping, and missing personal property that was apparently never handled through any proper lost-and-found process. The front desk staff were great, but based on the overall experience and lack of follow-up from management, I would not stay here again.