Staybridge Suites Charlotte Arpt Area - Tyvola by IHG

Reviews

• SK

  Shauntae Kelly

  3 days ago
  1.0
  Very Disappointing Experience – Would NOT Recommend! I want to start with the positives. The hotel looks nice, and the breakfast was a nice little grab-and-go breakfast that was already prepared. Unfortunately, that is where the positive experience ended. When we first arrived, we had to wait approximately five minutes for someone to come and check us in. While that wasn't the biggest issue, it was the beginning of a very disappointing stay. After we arrived and got settled into our rooms, the fire alarm went off, and we had to evacuate the building. We stood outside waiting for the fire trucks to arrive. Although we were told they were only about five minutes away, it took approximately 30 minutes for them to arrive. We had to sit in our cars while we waited. After we were allowed back inside and met up with a friend, we were informed that the hotel had no hot water and that it would be restored by the next morning. Unfortunately, that never happened. The following day, we STILL had no hot water. On top of that, the fire alarm went off AGAIN around 11:30 p.m. or midnight, and the fire trucks arrived in less than 10 minutes, possibly because it was raining this time. We spoke with a firefighter who stated that the fire alarm had reportedly been going off two to three times a week for the past month or so. If that is the case, why has this issue not been resolved? To make matters worse, the hallways smelled like gas, which was extremely concerning. We had to boil water just to bathe, wash our faces, and take care of basic personal hygiene. This is absolutely unacceptable for a hotel that guests are paying to stay in. This was supposed to be a fun and memorable bachelorette weekend, but instead, the experience was stressful, uncomfortable, and disappointing. The repeated fire alarms, lack of hot water, and concerning smell in the hallways completely ruined what should have been a special weekend. I strongly believe this hotel needs an immediate safety inspection and that management needs to address these issues before continuing to accommodate guests. No one should have to worry about repeated fire alarms, possible gas odors, or not having access to basic necessities during their stay. I would NOT recommend Staybridge Suites Charlotte Airport Area – Tyvola by IHG. We paid for a hotel stay and did not receive the safe, comfortable accommodations we expected. We are requesting a FULL REFUND for this unacceptable experience. Management needs to take responsibility and make this right. A nice-looking hotel means nothing if guests cannot feel safe and have access to basic necessities. I would not stay here again, and I would caution anyone considering booking this hotel to think twice.
• AL

  Ashleigh Lazenby

  4 days ago
  1.0
  Arguably the worse hotel I’ve ever stayed in. The pots and pans they give you for your kitchen has dried up food stains in them, the towels are not replaced daily and often have hair or stains on them, cockroaches in the rooms, the xtra comforter in our room had sweat stains and other random stains on it, the fire alarm has gone off 3 times of the 5 nights I’ve stayed, there is no hot water, the fire department has told us that they have tried to tell the owner numerous times that there is an issue with the gas meter but they refuse to fix it, the staff is using the smaller washers and dryers provided for guests because the fire department took away their industrial washer and dryers, we saw a homeless guy pooping right outside the main parking lot in the bushes, and a friends car got broken into. None of their “amenities” would make it worth ever coming back.
• LG

  Landon G

  Sep 29, 2026
  1.0
  Don’t stay here. I been here for a month for work and the first day i checked in I get to my room and roaches on my kitchen floor. I get a new room which had a strong mildew smell and a few days later water is running down the walls into the kitchen an the light in the ceiling. As the maintenance guy is in my room the light shorts out from the water. I took a video of the water and where it was coming from and there was nothing but black mold. So now I’m in my 3rd room. Every weekend now we have fire alarms going off. Last weekend it was at midnight and almost 2 am. Today it was 800pm and right now at 945pm. It’s from a gas leak from the dryers but guess they don’t want to fix it. Even the firefighters were complaining asking how many times they going to come here for this. I don’t recommend. After my company spent almost $20000 for us to be here for a month it’s total crap. Update: 9th time for fire alarms. After 6 weeks of working 15 hour days yet again another fire alarm.
• NK

  Nanu Khaimichho

  Sep 22, 2026
  1.0
  Our experience at this hotel was extremely disappointing. We booked a one-bedroom room online, expecting accommodations suitable for two guests. However, upon check-in, we were given a two-bed room instead. We immediately contacted the front desk and explained that we had specifically reserved a one-bedroom room. We were told that we would have to wait for the room we originally reserved. What was especially confusing was that we were told the price would remain the same. The two-bed room had significantly more sleeping capacity than the one-bedroom room we had originally booked, so we were surprised that there was no difference in the rate or any clear explanation of how the pricing was determined. We were also charged an additional deposit even though we had already made our reservation online. To make matters worse, the TV in the room did not work. We were unable to connect to any services or use it properly. We contacted the front desk and were told that someone would come to fix it, but no one ever came. Overall, the entire experience was frustrating and disappointing. The room situation, additional deposit, and lack of response to the TV issue made our stay unpleasant. Unfortunately, I would not recommend this hotel based on our experience.
• KO

  Kyoko Orozco

  Sep 13, 2026
  1.0
  I booked through Booking.com, and everything had been excellent up until the moment we arrived at the hotel for check-in. Unfortunately, the experience completely changed once we interacted with the front desk employee. The person assisting us, who told us his name was Justin, was extremely rude, unprofessional, and disrespectful. The situation escalated when my partner simply asked for his name and mentioned that, because of the way we were being treated, we would likely leave a negative review. In response, he told us that he would cancel our reservation and call the police to have us removed from the property. This happened simply because we asked for his name and expressed our dissatisfaction with his customer service. We also asked for a receipt or written confirmation of the cancellation, especially because we had already paid a deposit. He refused to provide us with any documentation and told us that he would not give us anything, that we could do whatever we wanted, and that we needed to leave. He again threatened to call the police. I later contacted Booking.com directly to explain what had happened. To my surprise, Booking informed me that the employee had told them that he did not feel safe around us and that we had allegedly threatened him. That is not what happened. At no point did we threaten him. We simply asked for his name and stated that we intended to file a complaint and leave a review because of the way we were being treated. I find it especially concerning that, after treating us this way, a completely different version of the incident was reportedly given to Booking.com in order to justify canceling our reservation. I also want to clarify something because it formed part of how I perceived the interaction. Justin appeared to me to be a gay man. I mention this only because I am gay myself, and I am not using the word as an insult or as a negative label in any way. A person’s sexual orientation should have absolutely nothing to do with the respect they deserve or the way they treat others. For that reason, I found it even more disappointing that the interaction left us feeling that there may have been some form of prejudice or discriminatory treatment toward us. No one deserves to be treated this way, regardless of sexual orientation, appearance, background, or any other personal characteristic. The level of customer service we received was completely unacceptable and unprofessional. It is especially disappointing because everything about the reservation had been positive before this incident. I sincerely hope that the hotel management or ownership reviews the conduct of its staff and investigates what happened, because behavior like this can seriously damage the hotel’s reputation. Based on the way we were treated during check-in and what happened afterward with Booking.com, I cannot recommend this hotel.

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