Holiday Inn Express & Suites Charlotte NE - University Area by IHG

Reviews

• AP

  Angela Petty

  4 days ago
  5.0
  Great staff, clean room, good food. The front desk staff was friendly, whatever I needed they made sure I got it. The housekeeper as well was nice, and very friendly. The room was so clean.
• SF

  sylvia ferdinand

  5 days ago
  1.0
  I’m a 75 year old female. My air conditioner was not working. I tried to make a reservation and was told I could not because of their 30 mile rule. There should be exceptions to this rule. What am I going to do to possibly damage your property at my age? So ridiculous and unnecessary to block the elderly from seeking a place to stay in an emergency.
• VP

  Vanity 360 Photobooth

  6 days ago
  1.0
  SEVERE SERVICE & BRAND-STANDARD CONCERNS. On September 6, 2026, three members of our party repeatedly called this hotel trying to reach the front desk. For approximately 1 hour and 20 minutes, our calls went unanswered despite calling over and over. Around 5:00–5:30 p.m., we continued attempting to reach someone while our family, including six children, was delayed at the airport. When we finally reached the front desk, instead of receiving assistance or a resolution, we encountered two employees with extremely disrespectful attitudes. My wife was hung up on, conversations were abruptly ended, and we were told to “shut up” and “be quiet.” We requested a General Manager, Assistant General Manager, supervisor, or management voicemail and were provided NO reasonable avenue for escalation. My wife works in a corporate capacity with IHG and is in Charlotte in connection with property inspections. After this experience, we WILL NOT stay at or proceed with the planned inspection of this property. This incident will be formally escalated through the appropriate IHG channels and to franchise ownership for review against applicable brand standards. Three people should not have to repeatedly call a hotel for over an hour just to reach the front desk, only to finally be answered and then hung up on. This goes far beyond poor customer service. It raises serious concerns regarding this property’s professionalism, accountability, guest treatment, and representation of the IHG brand. ADDITIONAL BRAND-STANDARD CONCERN: One employee explained that she could not transfer us to the General Manager’s extension because she was a new employee. In 2026, properly answering and transferring a telephone call to a superior is a basic professional responsibility. Being new does not justify escalating a guest interaction, hanging up, or telling a customer to “shut up” rather than providing kindness, understanding, and a resolution. This is especially concerning considering we spend thousands of dollars on hotel stays and my wife is a corporate IHG employee who has conducted multiple property inspections over the past six months throughout Miami, Atlanta, Jacksonville, Mississippi, Alabama, and now Charlotte. This was the FIRST hotel we planned to stay at in Charlotte, and this was our experience before we even stepped through the door. This conduct is unacceptable for an IHG-branded property and needs to be addressed immediately.
• NE

  Nicole Eppard

  Aug 30, 2026
  5.0
  Everything was so nice and clean. Staff was very friendly. Was a great location for what I needed. Close drive to the airport and Truliant Amphitheater. Plus as a bonus, lots of shops near by to kill time if staying for me than one day .
• AA

  Abo-Rayyan

  Aug 17, 2026
  1.0
  I had an extremely bad experience at this hotel. My credit card was charged multiple times without my authorization. When I asked the front desk about the charges, they told me they were security deposits charged by mistake and that the money would be refunded at checkout. It has now been two months, and I still have not received a single cent back. The front desk staff were also extremely unprofessional and had a very poor attitude. Take a look at the reviews — many other guests have reported the exact same issue: unauthorized charges being made to their credit cards. Very disappointing experience. I would not recommend this hotel.

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