Holiday Inn Express & Suites Charlotte Airport by IHG

Reviews

• WB

  William Belton

  4 days ago
  4.0
  One of the best in Charlotte. Pool was nice and they gym was kept up and breakfast was great. Beds were comfy and room was spacious. Only problem I had in my experience was the fire alarm went off at 7 AM because of breakfast being burned. Other than that an amazing place to stay!
• FF

  Fen

  May 2, 2026
  5.0
  Last minute reservations, excellent staff, outstanding breakfast. Thank you.
• CW

  Cristal Webber

  Apr 24, 2026
  1.0
  Charging your guests $12.00 a night to park is ridiculous. This is not a resort. When I asked the front desk why, she stated she didn’t know why and the parking lot was owned by a parking company. It’s in the hotel parking lot. She did not know how to respond in a professional manner. Do better Holiday Inn.
• MA

  Michael Atkinson

  Apr 4, 2026
  1.0
  BEDBUGS! I woke up after my first night here to find two bedbugs in the bed. I killed one and left a big blood stain on the pillow sheet, but could not find the second bug in the sheets after attending to the first. I went to the front desk and the lady was very nice. She moved me to another room at the opposite end of the building and offered “some points” for the inconvenience. Later that day I stopped by the front desk since I had not received my welcome bonus points which I normally receive as soon as I check-in nor any points for the bedbugs. The lady at the front desk was rude and accusatory. She asked what room I had been in originally. I told her 403. She said, “Well, we had maintenance and our exterminator company go through the room and they found nothing.” She gave me the welcome points but acted as though I was lying about the bedbugs. She never gave me any points for the bugs and having to switch rooms. I stay at an IHG property almost every week. This is my first bad experience. I certainly will never stay at this property again…not because of the bugs, but rather the woman’s rudeness.
• JJ

  John

  Apr 3, 2026
  4.0
  Easy check in, clean rooms and good location to the airport. Staff was friendly as well. However, they charge you to park there. So that takes an entire star off for me after paying almost 200$ for a room.

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