Holiday Inn Express & Suites Charlotte Arpt-Belmont by IHG

Reviews

• DE

  Donald Everett

  5 days ago
  2.0
  Rooms were old. Pool was green. Wasn’t a terrible stay but wasn’t great.
• EW

  Evan Van De Wal

  Sep 27, 2026
  2.0
  Normally I don’t post reviews about hotel experiences as I often travel for business and leisure. The only thing keeping this rating to two stars was the comfortable bed and clean room conditions. My past stays at Holiday Inn locations have been above average. Well at least that was until this past weekend at this location. The most irritable part of our stay was one of the front desk associate’s attitude (which was snarky and disdainful). Unfortunately I don’t recall her name but I should have took note of it. If any regular travelers use this hotel it’s one of the overnight desk clerks. From the moment I arrived to check in, it seemed as if she was disconnected from being considerate before the process began. I noted that my guest and I were bringing a service animal along with us for our stay. She immediately escalated the situation and questioned the integrity of my accommodation request. I concur proper procedure is to explain the purpose of a disability accommodation. Everything that was noted appeared to be swept up under the rug which would have led to an applied pet fee. I mentioned that our service animal is trained for emotional anxiety support along with PSD training for my guest which was further communicated from alongside her. Even though we were admitted, we never felt welcomed inside the hotel. As we ran out to grab something from the pharmacy, that same lady at the desk loved to keep running her mouth in a manipulative manner. She then continued to direct us to the “complimentary” services and items which was somehow ignored upon checking in. In short, we felt targeted for being a reckless group of rowdy college kids instead of valued guests. Do yourself a favor and avoid this Holiday Inn location until they train their staff to respect their guests and their concerns.
• MM

  Mike Male

  Sep 14, 2026
  3.0
  Average, older and worn.
• AA

  A.J

  Sep 9, 2026
  1.0
  So I sat on this review for over a week waiting patiently for the actual hotel to contact me concerning by far the worst experience I've ever had in my life. On September 2nd my significant other and I pulled into this establishment around 1:50am after moving all day in 100° weather. We had made last minute reservations stating that we would arrive around 2am-3am. Also after calling the 1-800 holiday inn # and speaking with someone confirming we would be able to do an early check in we thought cool, and great. Needless to say we get there finally walk into the hotel to check in and immediately told we cant check in because we arrived before the actual time. Jackie then proceeds to tell us the earliest would be 7am but she never checked her computer to see if any rooms would even be available. Mind you she wasn't very pleasant and had a standoffish demeanor the entire time. We then proceed to go back out to our car to go and find another hotel and the police pulls up to our vehicle not even 15 mins later. This woman had called the police on us unwarranted because we were sitting in our vehicle looking for other places to stay after the reservation we PAID for we couldn't even utilize. Mind you we both had to be to work the same morning around 6:30 and 8am as well. Luckily the officers were polite enough and understanding once I had shown we had a reservation there and explained we were simply looking for another room. However, that could of ended up a whole other way especially in today's climate. They shared some options in the area and went on about their way. They also shared that she had stated we had planned on waiting in the lot and we're gonna sleep there until 7am. Which was a complete lie!!! How would this even be possible if we both had to go to work. Anyways this is just a summarization but we were completely profiled and dismissed like scums and we NEVER recieved a refund btw. I will never recommend anyone to stay here and she needs to be retrained!!
• JD

  Jarrod Downing

  Sep 4, 2026
  1.0
  My wife and I had a disturbing experience at the Holiday Inn Express & Suites Charlotte Airport-Belmont during the early morning of September 2, 2026. We arrived between approximately 2:30 and 3:15 a.m. with a reservation. We were told that we could not check in at that time because of the hotel’s policy and overnight audit process. We understood that the regular check-in time was 3:00 p.m. and were told the audit would be completed around 4:00 a.m., with the possibility of checking in as early as approximately 7:00 a.m. if a room became available. Because my wife and I needed to be at work by 6:30 a.m., she began searching for another hotel while we considered whether to wait for a room. During this time, the front-desk employee, Jackie, never asked us to leave the property and never warned us that police would be called. Nevertheless, within approximately 15–20 minutes, police arrived and directed us to leave. We complied and did not create a disturbance. Our reservation was ultimately refunded. As a Black married couple, this experience left us feeling singled out and deeply concerned about why law enforcement was considered necessary when we had a reservation, were trying to resolve the situation, and had not first been asked to leave. I cannot speak to the employee’s private motivation, but I believe management should investigate whether hotel policies were applied fairly and why a routine check-in issue escalated to police involvement without a request or warning to leave. I am asking the hotel and IHG to preserve and review the lobby surveillance footage, reservation and audit records, employee incident reports, and communications relating to the police call. Guests should be treated with dignity, clearly informed of their options, and given an opportunity to leave before law enforcement is summoned when there is no threat or disturbance.

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