Holiday Inn Asheville - Biltmore West by IHG

Reviews

• SW

  Sam Williams

  2 days ago
  5.0
  Ken at the desk made the experience!
• CC

  capeman10

  Apr 25, 2026
  2.0
  Nice hotel unfortunately there were ants in my room 303. They were all over the nightstand between the beds. I guess they were there do to the half empty soda can between the beds and the nightstand. I did inform the guest service in the morning they didn't seem to concerned or apologetic.
• MH

  Monica Hoskins

  Apr 20, 2026
  5.0
  We had to make an unexpected stop in Asheville but we were pleasantly impressed by this hotel. The moment we checked in the front desk staff was friendly and super helpful. We lived the atmosphere of the lobby area. Our kids enjoyed the pool, perfect size for hanging out. The free laundry was definitely a great plus, the machines worked well, no issues. Our room was spacious & quiet with more than enough outlets and space for all our things. It has restaurant on site but we did not try it this time. It is located next to (walking distance) Zaxby's & McDonald's for a quick bite. The breakfast was not complimentary but kids eat free with paid adult. We definitely got more than enough food to make it worth it. The breakfast staff was amazing and even went the extra mile to make my son a special dish that just made his day! Thank you & we'd definitely stay again!
• MM

  Mike Mann

  Apr 8, 2026
  5.0
  One of the best hotels I have ever stayed in.
• SF

  Sean Fre

  Mar 30, 2026
  2.0
  I booked this place since I saw a hot tub on google and the indoor/outdoor pool. I solely book this specific location because of the hot tub and the indoor/outdoor pool. This was a requirement my wife and daughter had. I have stayed at other holiday in express hotels with larger friend and family groups that had this layout and we really enjoyed it. I was more inclined to stay at the Kimpton, but since the hot tub would make my wife happy and an indoor/outdoor pool would make my daughter happy and the point redemption was really low I decided to pick this place. ...SO... the hot tub is closed off (permanently I think) and the outdoor part of the pool is closed also in march (at least when we visited in march ... website just says indoor pool open year round). We went to the pool and the indoor part was full of a family with kids having fun and jumping in (that was great for them) but my daughter didnt feel comfortable with a few people basically taking up the whole (small interior) pool. If the outdoor side was open also at least there would have be another area we could have gone to. It should be more clearly when the outdoor pool is closed. And since there are many old pictures that are on google maps and other websites showing the hot tub ... the IHG website should state that they their hot tub is no longer in service. I would have switched if it was just me, but my wife does not like to change hotels after settling in at one hotel. So, was not able to switch hotels for our 5 day stay. I had emailed them the first night we checked with this concern and never heard back and then emailed again a few days after returning and now about a week later still nothing. Not very satisfied with this place.

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