Chico Hot Springs Resort & Day Spa

Reviews

• TF

  Texas F

  1 day ago
  1.0
  Disappointing even for a 3 star: POOL: Not a hot spring swimming/bathing experience. Indistinguishable from a roadside motel with a crowded hot tub in, say, Kansas. ROOMS: in the main bldg, the rooms are not historic, they are absurdly small and long in the tooth. Inadequate electrical outlets throughout. The bathroom shower looked like it was a DIY from Home Depot in the 1970’s. No TVs. No AC. BED LINENS: felt like polyester. 2nd/3rd FLOOR ROOMS: No elevator in the main bldg. Overrated. Should be a 2 star at best.
• MM

  Matt Madsen

  1 day ago
  1.0
  I’ve been coming to this hot springs for nearly 20 years, back when it was locally owned, locally operated, and apparently still believed that hospitality involved actually accommodating guests. Unfortunately, those days seem to have left town along with the local ownership. I recently called while passing through town hoping to book a room for that night. They had rooms available. The problem? Their new corporate policy requires a two-night minimum stay. I completely understand a two-night minimum for a busy weekend or destination stay. But when someone calls the day of, you have an empty room, and the choice is between renting it to a longtime customer for one night or leaving it empty, apparently Corporate Hospitality 101 says: leave it empty. The most telling part of the conversation was with Cheyenne, who was pleasant and candid. She explained that she didn’t agree with the policy, that it was creating a lot of frustration with customers, and that employees simply aren’t empowered by management to make exceptions or decisions to accommodate guests. And therein lies the problem. Great hospitality businesses empower good employees to solve problems and take care of customers. Corporate bureaucracies empower employees to recite policies while empty rooms sit vacant. So after nearly 20 years as a customer, I’ll make my own policy change: I won’t be back. If you’re staying in the area, I’d recommend Sage Lodge instead. No arbitrary two-night minimums, no corporate nonsense, and—more importantly—leadership that empowers its employees to use common sense, take care of guests, and actually retain customers. It’s unfortunate to watch a longtime local institution trade hospitality for policy manuals. But I suppose that’s progress: they managed to turn an available hotel room into both $0 in revenue and one fewer 20-year customer. Impressive efficiency.
• DB

  DIEGO BLANCO

  5 days ago
  1.0
  It all started with high expectations; the hotel photos made it look like the best choice to relax and unwind, but it definitely was not. Upon checking in, I was informed that an alert had been issued due to a bear sighting near the property. Up to that point, it seemed fine—it's Montana, the hotel is in a rural area, completely understandable. However, upon arriving at our cabin, it was indeed the most isolated one in the entire complex. When getting out of the car, I was met with an awful surprise: a huge pile of bear feces, still shiny, wet, and fresh despite the afternoon heat. That made it clear the threat was real and very close by. The fact that the bathroom was located outside the cabin didn’t seem like a bad idea until that very moment. I returned to the front desk and explained the situation. The gentleman was very polite and told me he completely understood, assuring me that the property would not charge us anything, that they would void the charge processed just 10 minutes earlier, and that I should contact Expedia so they could issue the refund. Sure enough, as soon as I left the property, I contacted the app. They stated the refund would be processed within 72 hours. It has now been 19 days, and the app is refusing to issue the reimbursement. The cancellation was completely justified, the room was never used, and no one should risk stepping outside to use the bathroom only to receive a literal "bear hug." This review is meant to urge consideration when dealing with a genuine, documented wildlife hazard.
• EM

  Elaheh mahlouji

  Aug 26, 2026
  5.0
  One of our favorite places to stay! ❤️ Chico Hot Springs is such a unique and historic resort, and we absolutely loved the way they preserve its heritage and keep the spirit of this wonderful place alive after more than 130 years. It was truly one of my favorite resort experiences ever! The atmosphere, history, hospitality, and beautiful hot springs made our stay so special. Thank you for the wonderful service and for taking such great care of this incredible piece of Montana history. We hope to see you again soon! ❤️
• AM

  Afton Mortensen

  Aug 18, 2026
  2.0
  In regards to just the hot springs: Years of coming to the area I’ve had a hard time getting a read on this place before I visited. Locals say it’s the place to go. After my first visit I would say the vibe is much more “drink cheap beer while the kids splash around” than “relax in our natural healing waters”. The minerals are almost assuredly wiped out by the abundance of aerosol sunscreen simmering in the pool. Going on a day in mid-August , the pool temps were fine - I’ve seen a handful of complaints about the water temperature having changed in recent years? I can’t attest to that but it felt more warm bath than hot tub. The smaller pool is a tad hotter and out of the shade which was much better for the day. Overall I wouldn’t go back and I wouldn’t recommend, but this might be more your speed.