Garner Hotel Missoula Southwest by IHG

Reviews

• MR

  Malachi Cody Lee Robinson

  2 days ago
  3.0
  It's was alright until I was accused of smoking in the room. I just got done smoking outside right in front of them. What an insult.
• DB

  Derek Brown

  Aug 7, 2026
  3.0
  no coffee in rooms. would have given 5 otherwise. clean new rooms, decent breakfast, comfortable beds.
• JL

  Jolin Li

  Aug 5, 2026
  5.0
  We had a really pleasant stay here. The front desk team was polite and helpful. Our room was tidy, beds were comfortable, and everything functioned as expected. Location is great, easy access to shops.👍👍👍
• MB

  Marguerite Bailey

  Jul 31, 2026
  1.0
  Room walls are super thin. Can hear everything from all directions. Not a conducive sleeping environment. When someone walks above you it make a bunch of loud noises. Was woken up at 4 am and chatted with staff/ fromt desk about excess noise and nothing was done. The room was barely clean and had obviously missed areas. For the $185 spent to stay here, a real disappointment.
• AK

  A K

  Jul 22, 2026
  1.0
  Horrible experience. I tried to fix this situation before posting a review, but the hits keep coming. Smoke alarm went off in the middle of the night, ran down to front desk and they came in to try to reset it. My son...yes, my son...was asked to reset the detector, which didn't work, so we removed the batteries. That seemed to work...until a few hours later when it went off again. I ran down to the desk half asleep and the gentleman came and ripped it out of the ceiling. Pretty sure it's a violation to have guests in a room without a smoke detector. I went first thing the next morning and asked for a new room. This new room was much better and the smoke detector didn't go off. However, I did step upon a rusty nail on the side of the bed. There are many other things I could share, but let me sum it up by saying that they simply tried to put lipstick on a pig. Door handles were broken on the doors leading outside, water damage wasn't fixed, it was just painted over, etc. Customer service wouldn't offer me a free night or a refund. Instead they wanted to give me points for a future stay. There is no way I will ever stay at one of their hotels again. I asked them to escalate this concern to someone higher up. Within a week, I received an email again offering me reward points and promising that someone from the hotel would be reaching out to me. It's been nearly a month and I've heard nothing. Checked my bank statement the other day and noticed that not only was I charged when I booked through Priceline, but they (the hotel) charged me AGAIN when I checked out. Talked with another customer care person and they said that someone from the hotel would be reaching out within 24 hours...it has been nearly a week! This is unacceptable. I had high hopes for this place with new management and remodeling, but it is a dud. I do not recommend to anyone to ever go to this hotel or any other hotel within the IHG family.

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