SureStay by Best Western Miles City

Reviews

• EB

  Elizabeth Berger

  2 days ago
  1.0
  Substandard accommodations. Didn't even unload luggage/didn't stay more than 5 minutes. Left immediately following allergic reaction to pet smells and overabundance of air freshener used in an attempt to disguise previous pets' occupancies. Best Western should not add their brand to this MOTEL until after renovations are completed.
• KB

  Kari Bulthuis

  6 days ago
  1.0
  Bed Bugs in room 120! Thank god I always check before we stay. No apology when we said we weren’t staying and staff didn’t seem like this was a surprise or new issue. Waiting on a manager for a refund. Absolutely disgusting.
• SS

  Sherry

  Oct 6, 2026
  2.0
  I’ll start with the staff was friendly. This was in Miles City Mt. Best western is our go to. I booked this online and wished I would’ve waited to see the facility upon arrival. The first initial sight was not typical for our usual best western stays. This was an old run down building, honestly a bit shady. The upper level rooms are up 2 sets of stairs, a minor inconvenience unless you have trouble with climbing stairs). Upon entering the room , it was fairly clean with exception of some stains on the floor and the shower curtain was gross. Second observation, no coffee pot in the room ( if you’re a die hard coffee drinker this is a problem). On the contrary they did have coffee in the lobby across the parking lot and it was the best hotel coffee I think I’ve had. The bed was extremely uncomfortable and did not have a flat sheet on it, which I think is kinda yuck.
• JM

  Jean Moylan

  Sep 25, 2026
  3.0
  This is a great price for a hotel stay. There was NOTHING to complain about with this hotel. Breakfast was simple, room clean, beds and pillows comfy. Walkable to restaurants and an evening walk around the golf course neighborhood. Staff very friendly.
• MB

  MJ B

  Sep 24, 2026
  2.0
  The smell. 🤢. The rooms should be completely redone, just to get rid of stale smells of smoke, pets, urine, and who knows what else. Within a couple of hours of being in the room, my nose felt stuffy, and my husband said his throat burned. More attention needs to be given to their cleaning process. Much more. Tub has grime build-up, there was accumulation of hair on the drain, and some hair on the shower walls. Snack wrappers behind nightstand. Grease stains on sheets. Lots of equipment noise coming from outside, at midnight, and again before 6a. Paper thin walls and ceiling (we were on the first floor). We didn't need an alarm to wake us up. I wouldn't stay here again, as it is.