Holiday Inn Express & Suites Bozeman West by IHG

Reviews

• TT

  Triciniki

  3 days ago
  4.0
  Best breakfast I've ever had at a hotel! Rooms were nice and clean. Staff was so friendly!! Couple issues. First was the dog staying in the room across the hall. It whined, barked, and scratched at the door all night. Second issue was the floor was freezing cold and hard. Never stayed in a place that didn't have carpet. Third was the pool was used as infant safety swimming lessons. So through breakfast, we listened and watched two babies scream through the lessons. Of you've seen videos, it makes you sick. Totally understand why it's a thing, just absolutely makes me sick hearing and seeing it.
• MK

  Marian Kussro

  May 11, 2026
  5.0
  This was the best hotel we have stayed at on our cross country trip. Easy access, lots of choices for food around, well maintained. The staff was great, the room was clean and comfortable. The pool wasn't big enough for me, but I'm a distance swimmer, so no hotel pool is big enough. The breakfast was good, especially the sausages, which were a cut above most hotel breakfast fare! Would/will definitely here again.
• JG

  Jonathan’s Guitar

  Apr 22, 2026
  5.0
  Fresh n Clean Just the way I like my HGI
• CS

  C.S. Sonmez

  Apr 7, 2026
  4.0
  We chose this hotel primarily for the breakfast, and in that regard, it did not disappoint. There was a wide variety of options, including plenty of healthy choices, which was exactly what we needed before our busy days. The location was also very convenient, with Target and Costco within walking distance and many other stores and restaurants nearby. We stayed for 12 days and understand that daily housekeeping isn’t always necessary. After three nights, we requested our first cleaning, which was done very well. However, our experience after that was frustrating. On the seventh day, we requested another cleaning, but no one came. After speaking with the front desk, they said they would notify housekeeping, yet the room was still not serviced the next day. By this point, our trash had piled up, and I had to request bags to take it out myself. After three consecutive days of requesting service, housekeeping finally came, but only partially cleaned the room. The trash was removed, the bed was made, and a stack of towels was left on the bathroom counter, with no further cleaning done. This was disappointing and stressful, as we had to repeatedly follow up just to receive a basic service. While the breakfast and location were great, the inconsistency in housekeeping significantly impacted our stay. Unfortunately, based on this experience, we would not choose to stay here again.
• NK

  Naomi Kraft

  Apr 4, 2026
  5.0
  As a early riser and spouse who is not, the fact that the bathroom light and fan were one switch was slightly annoying. The fan was extremely noisy and could not be turned off unless the light was off. Otherwise everything was wonderful, clean and fresh and the staff was gracious.

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