Best Western Vicksburg

Reviews

• JS

  Jeff Smith

  May 10, 2026
  1.0
  Wish could give less than 1 star. Tried calling multiple times, nobody would answer the phone. Drove to this location cause I saw the price off several online booking websites, almost missed the turn in for it cause its tucked in between a car dealership and a waffle house. Went to hotel later in the evening it was pouring rain and they wouldnt open the lobby for me to check in wanted me to try to do everything under an awning through a window with rain coming in sideways. Guy working the desk was rude when I asked the rates and when I showed him the rates on several booking sites were $20 - $30 cheaper than what he was quoting me told me "well maybe you should book through them". I just left. Went down the road to Holiday Inn and they greeted me warmly and appreciated my business. Avoid this place.
• JF

  Jean Fischer

  May 5, 2026
  4.0
  Room was clean, breakfast not so good. Peggy and Trina were sweet and prompt to our requests. One star off for Corp Ofc with erroneous pet fee info. Listed when I booked thru their website.... "$30 per pet per night fee, $30 max per visit" TWO WEEKS before our stay. I even wondered about the contradiction. Turns out $33 per night PLUS tax.....which SHOULD NOT BE TAXABLE!! So if you have pets, the pet fee is WAY too high per visit!!!
• AC

  Anna Cantlin

  May 3, 2026
  2.0
  We like to stay at Best Western because they are typically economical while maintaining a baseline decent quality. This hotel was a bit off brand in regards to quality. Our room had a weird musty foot like smell. There was a storm the night we stayed and the power went out in the middle of the night which made packing up with our kids more complicated. We also missed out on the breakfast we were counting on to save us a little money out and about. A discount for the inconvenience would have been appreciated. All that said the staff were very friendly.
• BM

  brian mcnail

  Apr 26, 2026
  1.0
  Since I cannot reply to the other review comment. Since you can pull the camera and apparently have audio. Listen to when i literally asked your clerk to cancel it 30 seconds later. Answer where is any documentation where we signed for another night? Nothing. I highly doubt your camera system has the audio of that, cause you will see I literally asked him about cancelling it 30 seconds later if it does which he refused to do. I then walked to breakfast area, picked up a yogurt, put it back and left with my family and didnt come back for 45 minutes for my kids to get their bags and we never came back. You can deal with my credit card company. I've had them for 27 years with 0 charge backs. They're going to take it serious even if you wont.
• BM

  Brian McNail

  Apr 25, 2026
  1.0
  Hotel was nice. Location was good. Bad experience with a miscommunication with front desk following morning. Thought we were just reserving a room and putting our card on file in case we didn’t cancel in time. Inquired what time we needed to call and cancel the rooms the second day if we indeed didn’t need them was told couldn’t cancel at all and we just paid for a whole day. Even though it had only been booked for 30 seconds. Didn’t think to ask for a manager at 6am since most hotels don’t have a manager on duty that early. My wife called later in the morning mostly to talk to them and find out what could be done and let the morning rush die down. Manager told her that she reviewed the footage watched us pay for room and get keys redone. Didn’t really know that we had immediately asked about cancelling the booking as we didn’t know we were paying for a whole day right then as we didn’t sign anything and we’re just asking how busy and booked they were. She told us we were trying to scam out of paying for a room as we didn’t need it anymore obviously. Was rude over phone but told us she’d call us back. My wife waited a while never heard back called corporate they told her they called the manager she watched the camera and nothing was going to be done. Manager sent a rather rude email reply to a complaint my wife filed to Best Western making fun of a spelling mistake she made and that she should be ashamed of herself for complaining because it could have cost the front desk clerk his job. That the $300 for the two rooms was a small amount of money and it’s not that serious. It’s a large amount of money to me. It was a simple mistake that could’ve been corrected. I’ve gone and looked at several reviews of this hotel and the manager bullies everyone that leaves a negative review and never accepts blame for anything that goes wrong. $300 lesson learned. I’ve spent a lot of money traveling over the years at work and vacation and usually stay at Best Western as it’s my preferred brand and under my company reservation usually spend $5,000 - $10,000 a year at BWH. I will take that business elsewhere.

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