Staybridge Suites Jackson by IHG

Reviews

• JH

  Jenni Hull

  2 days ago
  3.0
  Stay bridge Suites was fine. Employees were very nice, beds were fairly comfortable, and the breakfast was really good. But, the pool was closed, the elevator made unsettling noises, and the hallways and common areas all smelled very strongly of weed. And then housekeeping came in and started cleaning while we were in the room, before we had even packed up. It was super weird. So overall, not the greatest experience. But, not the worst.
• LL

  Lashemonique

  4 days ago
  5.0
  I had a great stay at Staybridge Suites in Ridgeland, MS. The hotel room was spacious, clean, and very comfortable. I especially appreciated the full kitchen, which made the room feel like a home away from home. The bed was incredibly comfortable, and everything was well-maintained and spotless. The room was quiet, making it easy to relax and get a good night’s sleep. Overall, it was an excellent experience, and I would definitely stay here again and recommend it to anyone looking for a comfortable and convenient place to stay.
• RM

  ryan michie

  4 days ago
  1.0
  07/06/26 I am a diamond elite IHG member. Not that this matters in this situation because no one should be treated like I was. The lady at the front desk was completely Rude . I do not leave reviews on businesses ever . But she was rolling her eyes and not even wanting to preform her job . Which is customer service. I will never give this place my business again.
• CB

  Chip Butler

  6 days ago
  2.0
  Short Version: Very nice hotel with very poor management and customer service. Breakfast is the highlight. Long Version: This is a beautiful, nice and decently clean hotel. They are also pet friendly. However, it is very poorly managed and the workers have poor English proficiency. When we arrived, we noticed a sign that said the pool was closed. We told the person at the desk that we specifically booked this hotel for the pool and had intended to spend part of our second day in the pool and most of the third day in the pool. We mentioned we could just stay the one night and find a hotel somewhere else with a pool. She guaranteed that the pool would be open the next day. The next day we were told it would be open in the evening. It was not. The third day the signs were gone, but the lock was on the gate. When we asked, they said it would be open at 10. At 10 we were told it would be 12. We finally decided to find another place that we could swim at a cost. When we returned that night they were finally giving out passes to another pool in a different place as the pool was still closed. The pool was still closed when we checked out. On top of that, we stayed 3 days and were never offered for our room to be cleaned, and 2 hours after asking for new towels, we brought the dirty towels to a room service personnel to have them swapped from their cart. If we had not done this, we would not have received clean towels (we had 6 people and only received 4 towels from the beginning). The 6 of us travel often, and Staybridge is usually a go to because of their large rooms and delicious breakfast. This was the worst experience we have had at this hotel chain.
• LF

  Lisa Fisk

  Jun 16, 2026
  1.0
  DO NOT STAY HERE!!! When we arrived, the bathroom had urine all over the toilet seat, the silverware in the drawer was dirty (and not dried food that sometimes gets dried onto the silverware if not rinsed well before starting the dishwasher), one of the beds in the second bedroom had dirty sheets (photo attached), and the staff does not care. They say they'll send someone to re-clean the room, but the housekeeping never comes, so I bought Clorox wipes to wipe down the bathroom, washed all the sheets in the room (because now I don't trust that any of the sheets are clean), and I ran all the dishes (including the silverware divider) through the dishwasher to sanitize the dishes. In addition, housekeeping will start knocking on your door at 9 AM to kick you out even though checkout is not until 11 AM!!! It is a waste of money to stay here!!! As a side note, there are multiple people who permanently live at this Staybridge location. Not sure if it’s government assisted housing, but I thought that was an interesting fact that I learned from several people I’ve met who live here.

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