Holiday Inn Express & Suites Natchez South by IHG

Reviews

• LP

  Lydia Paramacha

  Jul 5, 2026
  1.0
  This experience was so disappointing that I feel obligated to warn other travelers. From the moment we arrived, the experience was unacceptable. We stood at the front desk for nearly five minutes before anyone came to assist us. There was no greeting, no acknowledgment, and certainly no sense of hospitality. When we finally got to our room, it was dirty and poorly maintained. There was a visible ring around the toilet, dust throughout the room, a stale odor, and no ironing board. We requested one multiple times and were repeatedly ignored. It wasn't until we continued asking that one was finally provided. There were also no extra blankets available, so we had to send our child to borrow a throw blanket. The breakfast was equally disappointing. Food was not being replenished, the pancake machine ran out, and there never seemed to be anyone monitoring or maintaining the breakfast area. The front desk was frequently unattended, and the overall appearance and professionalism of the staff left much to be desired. The worst part came during the night. Guests were running and jumping through the hallways, making so much noise that it was impossible to sleep. I repeatedly called the front desk over a span of about 90 minutes, giving the hotel every opportunity to address the issue. No one ever answered the phone. That told me everything I needed to know about the level of care and customer service at this hotel. I genuinely hope the staff receives additional training on professionalism and hospitality because this experience reflected neither. Southern hospitality is something visitors look forward to, but what we experienced was the complete opposite. If you're looking for a clean, peaceful, well-managed hotel with attentive staff, I would recommend looking elsewhere. This was, without question, one of the most disappointing hotel experiences I've had.This version communicates your concerns clearly, professionally, and with greater credibility while still conveying how frustrating the experience was.
• KS

  Kaylyn Smith

  Jul 4, 2026
  2.0
  The front desk was friendly! However, the room was nasty. As soon as we walked into our room we noticed obvious stains on both the comforter and the curtains. There were crumbs on the floor so it was obvious that nobody had vacuumed. When we went into the bathroom the light fixtures were blinking and one light bulb was almost completely out making it very dark in the bathroom. The shower had a bar of soap in it that was left from a previous guest which let me know the whole room was half cleaned upon us checking in. The on shift manager was kind and compensated us by giving us some of our money back. Overall this was a terrible experience and I do not plan to return.
• GC

  gracie crain

  Jul 4, 2026
  2.0
  our room was dirty upon check-in— mirror still had handprints smeared all over it, dirty socks were laying in the chair, toilet paper roll was almost gone, AND no towels in the room. called several times about getting towels to which I was told that they have no towels to give and that they also could not move us to a different room. very disappointed with this hotel!
• AJ

  Anthony James

  Jun 28, 2026
  2.0
  If you like the smell of mold and Marijuana everywhere, and random people loitering the parking lot at night, this should be on one of your bucket list destinations.
• AR

  Allen and Jobeth Roberts

  Jun 27, 2026
  2.0
  When we arrived we found trash on our floor in our room. Bathroom not cleaned very well. The service was very nice. Also if you are wanting to enjoy the breakfast you might want to eat out somewhere else. Most of the food was out. They eventually filled it somewhat. The orange juice drinks had been watered down. The food that was out was either made days before or just cold. We tried packaged yogurt but found out that it had been warm at some point and cooled again. The yogurt had already separated when opened. Hope this helps others in the future.

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