Holiday Inn Express McComb by IHG

Reviews

• NC

  NJ Carr

  5 days ago
  3.0
  We recently spent four nights at this Holiday Inn, and it turned out to be unlike any hotel experience we've had. We arrived Friday night to a clogged shower and were moved to a different room. Since we'd requested extra blankets and towels at booking, we brought those items with us to the new room — a completely reasonable move that somehow became an issue. The next morning, my husband was stopped in the lobby and questioned about the blankets in a tone that felt more accusatory than professional. A simple explanation should have ended it there. That set the tone for the rest of the stay. At breakfast, I noticed staff cutting the buffet line, and several off-duty employees came in to eat alongside guests. The woman overseeing weekend breakfast service worked in slides and socks, shuffling around without acknowledging guests. My key card deactivated daily throughout the four nights, requiring a trip to the front desk each time to get it reprogrammed. One evening, four guests stood waiting at an empty front desk while the clerk was on a break — and breaks, for both front desk and housekeeping staff, seemed to happen often and at inconvenient times. Some things we overheard were harder to overlook. My husband caught staff mocking guests — commenting on someone's cologne, joking about a guest who declined housekeeping. One late-night clerk asked a guest to bring her Burger King. When we called down about loud stomping and jumping from the room above ours, the front desk acknowledged hearing it too but said there was nothing to be done. It is outdated and the corridors and elevator are filthy. The laundry room had the same bag of trash hanging out for five days. A hall closet door with trash and other items was left open at all times. We did raise our concerns with the Monday morning manager, who seemed genuinely concerned in the moment — though shortly after, we saw her outside smoking with the same staff while guests waited at the desk. To be clear, none of this was about one bad moment — it was a pattern that ran through nearly every interaction over four full nights, from check-in to checkout. We'll be choosing a different property next time we're in the area.
• DR

  Dulce Rivera

  Jun 28, 2026
  2.0
  Called front desk had a half a roll of toilet paper thst ran out and they didn't leave an extra roll she stated she couldn't leave desk at that moment waited 3 hours no one came or called went to front desk worker was sitting across the room from desk that she stated she couldn't leave on her personal cell phone asked for dryer refund and toilet paper she just looked at me like I was speaking a foreign language after I gave her a look she got up and proceeded to assist me just unacceptable customer service
• NP

  Nelson Paulino

  Jun 7, 2026
  1.0
  Dusty rooms, bathroom super dirty, found trash from previous customer, horrible breakfast, dirty pool
• JJ

  Jeremiah Blackwell Jr

  May 16, 2026
  4.0
  Gem of a place.
• CF

  Chris Ferguson

  Apr 29, 2026
  5.0
  Great service rooms and nice and clean staff very accommodating