Holiday Inn Express & Suites Brookhaven by IHG

Reviews

• LG

  Laura Giannavola

  May 9, 2026
  4.0
  Front staff was just okay---one was asleep at the desk when we arrived and the other one never made eye contact or smiled (not a huge deal since the rooms were so nice). Very happy with our room as it was clean and laid out well. Refrigerater in the room was larger than most and got our drinks very cold. (Microwave was there too). No closet but there was a hanging rack that we actually preferred (I'm always afraid that I'll forget something stored away in a closet). Both beds and pillows were super comfy and the thermostat was easy to manuver. The breakfast was really good--we got the scrambled eggs, crispy bacon, hash browns, and biscuits. Would definitely stay here again!
• EB

  Eduardo Baez

  May 3, 2026
  5.0
  Excellent service at this location Tamya at the front desk helped me with some towels they were fresh from the dryer and she even brought them too my room for me!!!
• GP

  Gary Pate

  Apr 15, 2026
  4.0
  This Hotel was very clean. The room was very nice. The staff was exceptional. The location was great.
• DG

  David G

  Apr 5, 2026
  1.0
  Most of the experience was good. Check out was the only problem. I had requested late check out when I made my reservation and confirmed with the front desk that I had late check out for 2pm the morning of my last day after working a night shift. I got woken up at 11:45am by house keeping and then called by the front desk telling me that I should have been checked out by 11am. After informing them that I had late check, they told me that there was no record of my late check out and that late check out was 12:00pm and not the 2pm I had confirmed that morning. The front desk came across as irritated about the late check out and basically told me that I had 15mins to get out of the room. Would recommend staying, would not recommend late check out or dealing with this front desk.
• PO

  Patrick Ortego

  Mar 15, 2026
  1.0
  I am a highly upset with how my reservation was handled, I am a igh member. I booked a reservation a couple of days ago a double room cause we heading up there for the weekend cause my wife's kid had a baby. The hotel calls me today and tells me they overbooked the rooms with a church group and all they have is king rooms. So I asked being I had a double room and all they have is singles could they put me in two kings instead. She told me I can pay for two king rooms if I would like but they can't give me a room. They waited till the last minute to tell me this, the lady said her name was Brittany. The least they could of done is put me in two rooms being this put me in a huge bind and it was all because they over booked and told me last minute.

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