Holiday Inn Express & Suites St. Joseph by IHG

Reviews

• GG

  Greg Lake Guy

  Oct 6, 2026
  1.0
  It started off good. I came in after 16 hours on the road. Looks like a nice place. FIRST, the floor lamp was leaning against the wall. I went to straighten it but it was loose from the base. When I looked at the base, I noticed the empty water bottle on the floor next to it. Not sure what the white stuff was sprayed on the back of the bathroom door. Morning shower included a disconnected drain plug. I tried to dismiss it but then the TV wasn't available in my room. Someone came up from the front desk but failed to get the TV working. Funny, the TV was working in the lobby. The next morning, same thing. No TV in the room, but TV working at breakfast in the lobby, the TV. If they have to have satellite, there should be a credit on rainy days. When I checked out, the desk clerk took my name and said the manager would call. Yes, they offered points but I'll never had enough to use them so I said I would rather have a partial credit. OF COURSE, the manager did not ever call. To the response: Freeback is great because its free. Right? Youre keeping all the money even though you didn't earn all of it.
• AP

  Arthur Pangemanan

  Oct 2, 2026
  5.0
  We arrived after midnight after a long drive. Got the room using IHG app and points. Wade checked us in and he was very cordial, very helpful, very hospitable, with smiles. He should be teaching others about how to be hospitable and welcoming. He actually mentioned the Platinum status and perks, we got to pick the snack my kid would like. Room was good. Great decor. No bathroom fan. Breakfast was better than most hotels. Glad they have turkey sausage. We don’t eat pork. Wish there’s a gravy with no piggy sausage. Oikos organic yogurt is a nice touch. Parking was good and well lit. Outside landscaping was pretty. A lot of places ignore outside presentation. If they take good care of landscaping, usually the inside is just as good. Usually. Overall this is a good hotel, def recommended.
• RS

  Rita Szupillo

  Sep 30, 2026
  1.0
  The floor lamp was leaning over. The lamp is loose from the base. When I looked at the floor lamp Behind the Chair, there was a water bottle on the floor. The TV wasn't working so I called the front desk. The TV never came back on. The message in the screen said that the wires from the receiver we're not properly. I made sure that the wires were connected and restarted it. It took about 15-20 minutes for it to come up. Now it's fading in and out. Front desk clerk quoted $198 somthing plus a $50 hold. My card got a $279.72 hold charge. I should have gone to Motel6 for better quality.
• DB

  Dollar Bill

  Sep 27, 2026
  3.0
  Carpets were wet. I don’t know what that was from, maybe shampooing them? Refrigerator was noisy so I unplugged it. Staff was nice. Breakfast was good. Impolite people talking loud in the hall at midnight but that’s not the fault of the hotel. Bed was comfortable. Shower drain was quite slow but that’s not really an issue , just thought that they should know. Pretty steep price for what it was. We had been regulars at Holiday Inn Express around the country but we’ll be rethinking that.
• SJ

  S Jackman

  Sep 7, 2026
  1.0
  I wouldn’t stay here again. On one of the hottest days of the year we returned to our room around 6pm only to find that the AC had been turned off. We left our room at about 9:30 am…we have no idea how long it had been off but it took a while to cool off enough so we could go to bed. We reached out to the front desk only to be told that it turned off due to no movement being detected. When we questioned why it didn’t automatically turn off during the night they didn’t have a good answer. We called corporate and they said that is not anything they control and that we needed to contact the hotel. We received a call from Glenn and he told us no employees have control and reiterated that it was based on movement. So, aside from the bed being hard as a rock, the hallways and stairwells being hot and the shower being gross, the AC issues makes this a hard “no” for me. I’m paying for the room I should be able to maintain the temperature I want.

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