Holiday Inn & Suites Springfield - I-44 by IHG

Reviews

• RV

  Raj Vishwakarma

  6 days ago
  5.0
  The hotel has a beautiful and attractive exterior. Its architecture looks modern, elegant, and well-designed. The entrance and surrounding landscaping create a welcoming atmosphere. The evening lighting makes the hotel look even more impressive. Overall, it looks like a comfortable and premium place to stay. The property gives a warm, pleasant, and professional first impression.🤩🤩🤩
• RP

  Robert Poe

  Aug 28, 2026
  1.0
  Worst holiday Inn room ever. This room may as well be a suite at the motel 6. A lot of money for a plain room at the end of the hallway with a street view. The air conditioning is good. I'll give it another try after labor day. Until then.
• RD

  Rhea Devlugt

  Aug 22, 2026
  2.0
  Let me start by saying this hotel is conveniently located to the airport and overall pretty nice looking. They need to improve on training staff about communication, etiquette and grooming. I am someone who worked in hospitality for quite a while usually the observations and I'm also selling his for over 25 years.. 1: when I checked in (I try to stay brand loyal) the girl was nice, but she did not recognize my status, never offered me my amenity points or something to drink and her attire was extremely unacceptable. Who wears a bandana around her head to work? She was nice at all, but wrong and unprofessional for not recognising someone's status and offering them what they're entitled to is unacceptable. 2: 1 requested a late check out both days. The first day, I got in at 5 AM from work and the maids were banging on my door, despite the do not disturb sign on the outside, at 10 AM, 11 Ish and again at 11:30 noon and even after I went to the front desk to prepay my next night they still were knocking on the door at 1 o'clock and 2 o'clock. If this is a language thing they need to learn to speak English or at least understand what the green sign means do not come in the door.. there's a do not disturb sign on for a reason. I understand inclusivity, but to go to another country & work and not speak their language, is flat out disrespectful. I wasn't able to catch up on sleep . I wasn't able to catch up on sleep . 3: 1 arranged for a late check out the next day as well at 1 o'clock. At 10:45 AM and 11 there was other maids who knocked on my door. Another Maid banging on the door and opening it and waking me up. Shortly around noon, another maid and then she says that the front desk is not communicating with them 3: I get on the elevator to leave and then there's a Maid there with her speakerphone on talking to her boyfriend I could hear her whole business (1 decided to capture this on video) 4: the gentleman at the front desk claims that there is no miscommunication that they knew, and he then made the claim that the woman who is in charge of the housekeeping doesn't look at the log every morning, so she's not communicating it to them so something needs to be done about their housekeeping, staff for sure. Completely inexcusable he also made the excuse for the maid who didn't speak English and decided to open my door while I was barely dressed. I think his name was Nate, but he was overall Really good and professional
• TL

  Tammy Lee

  Aug 21, 2026
  2.0
  The hotel needs some major updates. Couldn't access one of the outside doors around back because the lock to swipe your key was falling off of the wall. Our room smelled off stale cigarette smoke, even though the hotel is supposed to be non-smoking. I woke up the next morning with a bad taste in my mouth and feeling like I had spent the evening in a smoky casino. There was still a connecting door to the room next door which was apparently paper thin because Icould hear the child in the next room carrying on until after 11 pm. The toilet seat was missing a bolt so it was sliding when you sat down. If we had been in town for more than 1 night, I definitely would have found a different hotel.
• JT

  James Taylor

  Aug 14, 2026
  1.0
  Why is the ice dirty? This hotel costs too much for dirty rooms,and dirty ice

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