Big Cedar Lodge

Reviews

• AA

  Adam Artman

  Aug 15, 2026
  1.0
  Big Cedar Lodge looks beautiful, but good luck actually staying here if you purchase one of their official Bass Pro/Bluegreen promotional preview packages. The sales reps use this gorgeous property as bait, verbally promising you a stay here to get your money.When you actually arrive for your vacation, they downgrade you to off-site partner hotels like Chateau on the Lake because Big Cedar is "overbooked" with full-paying guests. It is a complete deceptive marketing tactic. They expect people to buy into their timeshare network, yet they prove right out of the gate that they don't have the inventory or availability to house you at the actual resort. Don't fall for the preview packages—you won't even get to use the amenities you planned your trip around.
• AQ

  Ashley Quigg

  Aug 8, 2026
  5.0
  I just want to give a huge shout-out to Christina and Garrett for going above and beyond to make my family’s trip, and especially my nephew Bubba’s, so incredibly special. ❤️ Their kindness and generosity truly meant more to our family than they probably realize. The resort itself is beautiful, and the staff made our experience even more memorable. You can truly feel the care and hospitality here. I would absolutely recommend that everyone experience the magic of this place at least once! Thank you, Christina and Garrett, for helping create memories our family will cherish forever. ❤️
• JT

  Jory Taylor

  Aug 2, 2026
  3.0
  We love Big Cedar...just not the accommodations! So much to do and great restaurants on the property. After staying there many times in about every accomodation they have, we love the property and tolerate the accomodations - they aren't great and with other options opening up around the area, we prefer staying off property and coming for a visit to Fun Mountain or a nice dinner. Unfortunately, we've had everything from ants to broken faucets to really uncomfortable beds. It's just not worth staying there when you can stay in a nicer place for less and come visit for the day or evening. The website is about the worst reservation system I've ever experienced as we've traveled the world in so many different hotels and Big Cedar has the worst...it pretty much forces you to call their reservation line. We love the property, but the luster is being lost because they make it really hard to want to stay there.
• VB

  Varna Bernstein

  Jul 29, 2026
  3.0
  We just got home from a 4 night 5 day stay at Big Cedar Falls Lodge. The grounds are beautiful and it could truly be a 5 star resort with a little effort and remodeling. The food everywhere we ate was very good and we had dinner at Osage twice which was exceptional, the views are stunning, and the nightly sunset ceremony is a nice end to an evening. The Bad:: The rooms at the Falls are extremely outdated. Our room smelled of mildew and mold. I am highly allergic and asked to change rooms. The standard answer at the front desk is no for anything you ask or to give a dining voucher. They brought in a machine to get rid of the mildew and all it did was leave a burning smell in the room. Every time we came into the room the four of us held our nose. My daughter spent the week with a headache and I am now home sick with a sinus infection. Housekeeping is done if you beg for it. It is not standard. The first morning the maid began knocking on the door at 8:00 am! I left a tip every day, but still had to ask on a continual basis. Pools:They are outdated with rough bottoms. No service around the pool. You order like you are at a water park. Many of the pools are very shallow and not for bigger kids..lounge chairs are the cheap kind with straps and the only umbrellas are at the tables. Hoop De Do show.: the boat ride is the highlight which was super fun. They take you on a tram to a lawn with picnic tables. No live entertainment by a local artist as advertised. You go to a pool stand and get your two bottled beverages. Food comes in a picnic basket and was inedible. My brisket sandwich was layers of fat on a bun. Gross! They threw some hula hoops and a couple games on the ground. The bonfire didn’t work so no s’more’s. Don’t waste your money. Arcade: It was a nice reprieve from the hot weather. Shuttle: drivers are friendly. The timing is hit or miss. You can wait 5 minutes of an hour for a ride. Golf cart tour was the highlight of our trip. We were first in line at 8am and it was a beautiful way to end the trip. The museum is fantastic for adults, but it is not interactive for kids. Fitness center is dark but does have decent equipment for a workout.
• DF

  Dougie Fee

  Jul 26, 2026
  1.0
  Horrible Experience. I’ll start by saying I went to Big Cedar on a golf trip. The courses were cool, but the courses are a minimum of 20 minutes from the “hotel”. The pictures are of a room at Valley View Lodge, a 2 bedroom. Valley View lodge is reminiscent to me of Motel 6. They are dressed up a bit on the outside, but dated in every way possible inside. You’ll see one picture of the bathroom, with a window to the bedroom? Made no sense. This room cost close to $500 a night, and they charged me $100 to make adjustments to the dates, due to tee times. The customer service via a phone call is horrific. I had to call at least 3 times to make reservations, adjustments, etc… I spoke to one polite/professional lady on my last adjustment. I visited a couple of the restaurants, and all they are is overpriced Applebee’s food except for Osage. Big Cedar is spread out all over Branson. The place is spread out everywhere, almost nothing is within walking distance. They want you take a shuttle bus everywhere. So imagine lugging your kids, golf clubs, cooler, or anything else around on a bus. Top of the Rock golf course was amazing in almost everyway. The whole staff was on point, and very welcoming. The views were stunning, and the course was creative. Later that day we played Cliffhangers. This is a par 3 course over looking Payne’s Valley. It was cool, but felt like putt putt with wedges. At $250 for an 18 hole round, it was hard to justify. Apparently a couple of the courses, share a clubhouse/restaurant, and a few large tents that hold their golf carts. Another incredibly confusing experience. It’s almost like no one that works at these properties except for Top of the Rock golf course know what they’re doing, or have any direction. It was a horrible experience overall. Top of the Rock was almost perfect in every sense. Preston & John that work there are customer service superstars. Last but not least, once I saw this room at Big Cedar, I left, and went and got another room off the property. Unfortunately, I had a Lakeside Cabin for the next day, they refused to let me cancel. So I’m about roughly $1,200 just in rooms. $1,200 in rooms that I didn’t stay in. Big Cedar puts on a big show online, but really it’s just a cluster of spread out properties, with garbage customer service, and horribly overpriced Food, and accommodations. The front desk when in person at Big Cedar were nice, and professional, the Top of the Rock staff was amazing, the girls at the “Special Clubhouse” at Cliffhangers, and the hosts at the Devil’s Restaurant were great. Everyone else acted like they were on vacation, and they were paying me. Horrible experience overall. So bad I just picked up left, and got another room down the street. If you’re not golfing, or boating I don’t see the point. Sorry for the long review, but I think people should know that this place is all spread out, and confusing with an unhelpful staff. Keep the $1,200 for the rooms I didn’t stay in, you can have it. Add-on: The staff reached out in regards to this review. They asked me to send them my contact info. Of course I emailed them all my trip information. Not one single email, or return call. In my opinion Big Cedar Lodge has the same customer service skills you’d find at a crappy drive thru restaurant. They handle things like a White Castle, or some underwhelming, disrespectful burger chain. Your customer service is pitiful! 8/3/26 - Last night Anne Thompson called and smoothed some things over. Anne was amazing, helpful, and considerate. She was a pleasant, professional that knows how to treat people. I have half a mind to change this review, because of Anne. If I was at the top of the chain at Big Cedar, I’d make sure Anne is heading up how to handle customers from now on. Anne exemplifies the kind of customer service a resort is supposed to portray. Thank you Anne, you’ve given me a lot to think about over the next day or two.

Frequently Asked Questions About Big Cedar Lodge