Big Cedar Lodge

Reviews

• JB

  Jen B

  5 days ago
  1.0
  UPDATE 5/18: Big Cedar initially responded to the review by stating that the matter would be forwarded to its security team, but that response was subsequently deleted. This is the same message I have been given repeatedly since the injury occurred over a week ago, yet no one has followed up. I have repeatedly attempted to engage with guest services, only to be met with complete indifference. I was told this is not a guest services matter and that they would not be able to assist—without any effort to take ownership, offer guidance, or ensure I was connected with someone who could help. At no point has there been even a minimal attempt to show concern for my experience. ORIGINAL REVIEW: I'm extremely disappointed with both my experience at Big Cedar and how a serious issue was handled afterward. I was a guest at Big Cedar and went for a facial and massage at the Cedar Creek Spa. During the service, I sustained burns on my back due to what appeared to be improper use of hot stones. Days later, I still have visible marks, and the injury significantly impacted my stay. I do want to note that the spa manager and responding security team handled the situation attentively in the moment and was compassionate at the time of the incident. They deserve praise - they were absolutely wonderful. However, because of the overall impact on our stay, I followed up with Guest Services--and that is where the experience completely broke down. Notably, I had no intention on leaving and a review and instead hoped to resolve with Guest Services. However, their lack of care, concern ,or substantive response left me with no other choice. It has now been several days since I reported this, and the only responses I've received (after several follow ups) have been that someone from security would follow up and a generic comment about hoping I return for a better experience. No one reached out in the following days to check on my condition, which is surprising and unacceptable for a guest injury--especially at a property that markets itself as a luxury retreat. I had to follow up multiple times just to receive a response, and even then, it did not meaningfully address what happened or show any real concern. The lack of accountability, urgency, or basic care from Guest Services was frankly unacceptable. Big Cedar clearly positions itself as a luxury, guest‑focused destination, but both the experience itself and the handling of this issue fall well below that standard.
• JR

  John Ruhl

  6 days ago
  1.0
  Terrible. They send security knocking on your door if you are 15 minutes late checking out without even trying to call your room (and stand there until you leave like you are being kicked out). Used to go there and loved it so much as a kid, but not after I went there for Easter last year. Shameful. Should learn to treat their guests better as well as the pompous older security guard.
• TL

  Theodore Leighton

  May 2, 2026
  5.0
  Highly recommend this place. Beautiful property with wild animals right outside our room. 3 deer plus numerous bird species. The view of the lake from our room was awesome. Everyone has been so nice to us. If you can afford this place then you should definitely visit here.
• AW

  Aaron Warren

  Apr 22, 2026
  5.0
  Big Cedar Lodge is one of the most impressive places we’ve ever stayed. From the moment you arrive, everything is first-class the views, the property, and the overall experience are on another level. The rooms are clean, comfortable, and well thought out, with great attention to detail throughout. The entire property is meticulously maintained, and every area feels intentional and high-end. The service really stands out. Everyone we encountered was friendly, helpful, and genuinely focused on making sure we had a great experience. The location is hard to beat—unreal lake views, incredible sunsets, and plenty to do whether you’re relaxing, exploring, or out on the water. It’s the perfect mix of luxury and outdoor experience. If you’re looking for a place to unwind, make memories, and enjoy some of the best scenery around, Big Cedar Lodge delivers. Highly recommend.
• HB

  HOWLAND BOYER

  Apr 20, 2026
  1.0
  Beware, unreasonable reservation modification policy is in place. When faced with a family member with a difficult pregnancy we were unable to modify our reservation by date or type or any other way without the full penalty of two nights stay. I spoke to Chad Smith supposedly a manager who had absolutely no authority to change anything. I believe this is a totally unnecessary and unreasonable rule. We were 15 days out At my first contact. They will not work with you. They just repeat the rules.

Frequently Asked Questions About Big Cedar Lodge