Best Western Plus St. Louis West-Westport

Reviews

• TS

  tom smith

  2 days ago
  5.0
  Ok here we go... I stay in hotels about 220 nights year, a had strayed away from best western because I felt their quality had dropped... These folks right here made me renewed my faith in best western again!!! What a great hotel, the girls/women/ladies at the front desk were incredible!!! They were extremely friendly and helpful. The room was huge, wicked modern... the bed was incredible!!! Plenty of HOT water. The breakfast area/ bar was very well stocked snd maintained. Thabk you my friends for an outdtanding job and maintaining the standards that we all love.
• VK

  Valerie Knight

  Aug 10, 2026
  1.0
  Let me start by saying I was very disappointed with the rate that we were given. We had a group rate for a family reunion, a very large family reunion. We had other family members that booked their room as a regular customer for the same dates and their rate was significantly less than the group rate. We definitely were cheated and taken advantage of. Every place that we gathered someone was coming to tell us about being quiet because we were disturbing others. We were never out of control and we were in a common area. It is a family reunion and we gathered in the common area to reconnect. We were not going to be secluded in our rooms. We also did not appreciate being micromanaged and being reminded of the time that we had to vacate the meeting room. We are all adults and we know how to tell time, we did not need to be reminded. The hotel rooms were not clean. We found towels still hanging from previous guests, dirt and dust in every corner of the room, mold on the wall, dirty sheets, and a serious knat infestation. When asking the staff questions, the response was either "that's not my department or let me call my manager." The staff should be more competent in handling issues when management is away. The staff was consistent in watching us but I was also watching them and there were a few that were very unprofessional. I encountered the same person twice when asking for assitstance, including my check out she was on her phone. It was clear she wasn't talking to me because she was speaking a foreign language. This definitely was not a good experience for myself or my family. Reviews are important and I wish our family member would have read them before reserving this hotel. We would never have stayed there if they had. Based on the many similiar reviews, it does not sound like any improvements are being made. The management responds to reviews to appease but no action is taken (probably AI generated responses). The manager is probably the owner and it is obvious they don't care, they just want your money. This is horrible treatment to your paying customers and you will not prosper!!
• AC

  Adam Chainey

  Aug 10, 2026
  4.0
  The excellent rooms, clean and well maintained. Enjoyed a great stay.
• EG

  eselle g

  Aug 5, 2026
  3.0
  I am a BW Rewards Platinum member who stays in BWs all across the country. This property, while conveniently located and upkept on the outside, had many individually minor issues inside that mounted up to earn it the low rating. It is obvious that maintenance is a low priority by observed situations: (1) the door to our room was so unlevel as to make automatic closing impossible -it had to be yanked closed every time (2) the elevator sounds like it might fail every time in use & was out of service after a false fire alarm - we were on the 3rd floor (3) the ice machines on the 2nd & 3rd floors were not working, the 3rd floor had water dripping into the elevator doorway from the non-operational ice machine that is just outside a door marke "office" (4) the trim in our room was separating from the ceiling/wall in may places looking unfinished or shotty (5) breakfast was not ready by the stated time 2 out of 3 days of stay, not even the COFFEE was ready (6) breakfast was EXACTLY the SAME every day of a 3 day stay which I have never seen from a BW Plus in 10 yrs of staying with BWs (7) the A/C unit sounded like an airplane was landing in our room the entire it was running & there were 2 different thermostats on the wall for some odd reason (8) the bedspread was clean, but had rips in it. None of these things alone would illicit a low rating from me, but all of them together reflects a very low priority for maintenance of the areas most customers use & therefore of customer service overall. On the plus side, the rooms were clean, location is good, cost is good for the area and there is a pool. I probably would stay here again, just with my expectations adjusted.
• JH

  Judith hanses

  Jul 20, 2026
  5.0
  We were going to be flying out the next day so we decided, rather than fighting morning traffic on Hwys 55 and 270, we would get a hotel room. We live about 90 minutes from St. Louis. The Best Western at Westport was a clean room, nice bathroom and a bright breakfast room with a full breakfast....eggs, sausages, cereal, muffins, coffee, juice. It was very clean, bright and airy.