InterContinental Kansas City at the Plaza by IHG

Reviews

• BE

  Bryan Ensign

  1 day ago
  5.0
  I really enjoyed my time here. The staff is incredibly nice and professional. It is right in the middle of town and easy to get in and out of location wise. The rooms are spacious and very clean and I really like the amenities. There's a place to get food downstairs if you're hungry and the lobby has a beautiful fireplace burning every night. Every time I come to town I stay at this location and I think you'll enjoy it as well.
• SV

  Sandy VanSant

  6 days ago
  2.0
  This place has very poor services. We had a room for 3 adults for 4 days. I happen to be the 1st to check in and gave them a credit card although the room was already paid for by the person who made the reservstion. As it turned out we both got billed, charged to our credit cards. Had I not mentioned it to her it would have went unnoticed. Then to correct this charge to my credit card, has not yet been corrected as every department in that hotel has the phone transfered back to the operator which rings once and the has a busy signal before it disconnects from the call. You can not reach anyone, reservations simply disconnects if your not making a reservation. This also was a problem we had when staying there as we attempted to call for towels while in the pool and no one would answer there phone. I would not stay there. Also do not come here if you want to use the pool. It looks nice, vut is a 3 ft large pool of kiddy pee.
• NT

  Nou Thao

  Oct 7, 2026
  3.0
  Stayed at this hotel for 3 days and 2 nights. I didn't know that I would have to pay $30 each night for parking in their parking garage. Although it was easy to have on-site parking, it wasn't free. Then the room did not have a microwave and so I had to go all the way down to the basement to use the microwave in the fitness center. The room was relatively clean and spacious so I have no other complaints. The staff were all amazing in asking if I needed anything and willing to help if I had questions. I give the staff a 5 star for their hospitality. Will I be staying here again? Probably not.
• KK

  Keith

  Sep 26, 2026
  2.0
  Good location near the plaza, staff was friendly and professional, but our room was small and had paper-thin walls. We could hear every word the people in the next room were saying and they could hear us as well. The bed sheet was thin and made it hard to get comfortable. Also, the layout of the building is strange and non-intuitive. Had to stop to get our bearings too many times. Took a couple wrong turns trying to find the way to the parking garage. -1 star for having to pay $30 for parking.
• KK

  KingFred

  Sep 25, 2026
  2.0
  Subject: Disappointing Stay - 25th Wedding Anniversary My wife and I recently stayed at the InterContinental for our 25th wedding anniversary, and unfortunately, the experience fell far short of our expectations. For a hotel of this caliber, there is a clear lack of attention to detail. While certain areas of the property are well-maintained, others are noticeably neglected, visibly in need of cleaning, paint, or general upkeep. Several specific issues impacted our stay: Elevator Outages & Service Friction: Two of the three guest elevators were out of service for extended periods. With housekeeping and staff forced to share the same elevators due to the lack of a service elevator, getting to our room was extremely difficult. At one point, we even saw a guest resorting to the fire escape to haul his luggage. Room Condition: For a non-smoking property, finding a burn hole in our desk chair upon check-in was disappointing. Additionally, the sectional sofa was visibly stained, and the in-room refrigerator barely kept cold. While our room featured two balconies, they were so small that only one person could stand on them at a time. Unreliable Wi-Fi & Broken Room Services: The Wi-Fi connection was consistently weak and struggled to support basic streaming on my Firestick. Furthermore, the room service button on the telephone played an automated error message. When I called the front desk to order, I was placed on hold for nearly 10 minutes. After waiting another 30 minutes with no update, I called back only to be told they were "still looking for someone" to assist with room service. Parking Gate Malfunction: The parking gate failed to read our room key, requiring me to physically get out of my vehicle and track down a valet attendant to let us in. While the location on the Country Club Plaza is excellent, the lack of basic maintenance and customer service ensured our anniversary stay was frustrating. Given this experience, we will not be returning.

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