Brand Certified
Hotel Indigo Kansas City – the Crossroads by IHG
4.3(691 reviews)
Certified by Hotel Indigo Kansas City – the Crossroads by IHG • Jul 05, 2026
Business Details
2020 Grand Boulevard, Kansas City, MO
64108, United States
Certified by Hotel Indigo Kansas City – the Crossroads by IHG • Jul 05, 2026
(816) 285-1100
Certified by Hotel Indigo Kansas City – the Crossroads by IHG • Jul 05, 2026
https://www.ihg.com/hotelindigo/hotels/us/en/kansas-city/mkcdg/hoteldetail
Certified by Hotel Indigo Kansas City – the Crossroads by IHG • Jul 05, 2026
About
Certified by Hotel Indigo Kansas City – the Crossroads by IHG • Jul 05, 2026
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
Hotel Indigo Kansas City - The Crossroads takes its inspiration from the city's thriving creative scene by incorporating local artwork throughout its three-story building. The 81 guest rooms of this historically certified, former home of the KC Costume Company, are embellished by custom fabric headboards and specially commissioned art — including a framed paint brush. The latter is a nod to Jim Leedy who in 1985 opened the first gallery in the Crossroads in what was once a paint brush factory. He is among the local creative types who have helped shape the unique experience of staying at the Hotel Indigo Kansas City Crossroads.
Location
Certified by Hotel Indigo Kansas City – the Crossroads by IHG • Jul 05, 2026
Hotel Indigo Kansas City – the Crossroads by IHG
2020 Grand Boulevard, Kansas City, MO
64108, United States
Hours
Certified by Hotel Indigo Kansas City – the Crossroads by IHG • Jul 05, 2026
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
4.3
691 reviews
5 stars
437
4 stars
131
3 stars
42
2 stars
28
1 star
53
- MIMarcel Hernandez IbanezJun 27, 20265.0Awesome staff, experience was great all around
- RTRichard TomlinJun 22, 20265.0Easy check in and out great services and rooms cleaned spotless
- JBJill BrillhartJun 14, 20264.0It would have been perfect if the power hadn't gone out for an hour. Other than that we loved our stay.
- RLReid LinksvayerJun 11, 20261.0I was double charged for my stay. I booked through Chase Travel and paid in full. When I arrived they told me the card I presented "wasn't the same one" as I originally booked with, which was untrue. Something felt off and I went back to the desk to speak with them about this but they assured me everything was fine. After my stay I checked my statement and I was charged twice on that card. Calling the front desk they say they're "going to take care of it." No apology or anything. No explanation. I feel like I'm being gaslit here. Absurdly bad service for a $500+ stay at an allegedly 4 star hotel. Reading the other reviews, this has happened before. As of 6/11 they have not refunded me. As for the rest: The location is good, close to many attractions on the south side of downtown. Walkable and safe area. Parking is valet only which quite frankly is annoying and unnecessary. The sound insulation is very poor and you can clearly hear complete conversations and everything else happening in nearby rooms. This is a 2 star hotel, just with nicer decor. This is my first experience with the IHG brand and... wow. Never again.
- CPCelena PawlingJun 9, 20265.0Clean hotel and staff is very friendly and attentive. The room we stayed in was spacious, clean and upgraded. The location is near shops, food, and cocktail lounges. We didn't experience rowdy late night crowds near or in the hotel. Just a middle aged crowd looking to have a good, classy weekend. The appreciated the valet and secure lot. Their breakfast was large portions and so yummy. The bedding and comforter could use improvement. Request a room not facing the street, it's a main street with high traffic. This is area is considerably safe.
Frequently Asked Questions About Hotel Indigo Kansas City – the Crossroads by IHG
Is Hotel Indigo Kansas City – the Crossroads by IHG suitable for business travelers?
Yes, Hotel Indigo Kansas City – the Crossroads by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Kansas City – the Crossroads by IHG have a loyalty program?
Yes, Hotel Indigo Kansas City – the Crossroads by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Kansas City – the Crossroads by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Kansas City – the Crossroads by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Kansas City – the Crossroads by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Kansas City – the Crossroads by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Kansas City – the Crossroads by IHG?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does Hotel Indigo Kansas City – the Crossroads by IHG allow pets?
Yes, both cats and dogs are allowed as the hotel welcomes pets.
Is breakfast included at Hotel Indigo Kansas City – the Crossroads by IHG?
Yes, breakfast is available for guests.
What fitness facilities are available at the hotel?
The hotel offers a free fitness center with equipment including elliptical machines, free weights, and treadmills.
Does the hotel provide any services or features for business travelers?
Yes, the hotel has a business center and multiple meeting rooms to accommodate business travelers.
Are there any accessibility features at Hotel Indigo Kansas City – the Crossroads by IHG?
Yes, the hotel provides accessible parking, is mobility accessible, and has elevators for guest convenience.
Can guests use contactless check-in or digital room keys at this hotel?
Yes, both contactless check-in/check-out and digital guest room keys are available for guests.
What nearby dining options are available for guests?
Guests can enjoy local dining at Jim Leedy Bar + Kitchen, The Rockhill Grille, and Rockhill Pizza near the hotel.
Are there any nearby beauty and spa services?
Yes, guests can visit nearby establishments such as Styled By HER, CoCoTresses Hair Studio, Luse Hairs Salon, The Skyline Salon, AF Salon, and Undercover Ink for beauty and spa treatments.
What nearby venues and event spaces are accessible for guests attending events?
Guests can explore nearby venues like Firestone Building Event Space, 2000 Grand, and The Historic Firestone concert venue, ideal for events or entertainment.
Brand Certified Facts from Hotel Indigo Kansas City – the Crossroads by IHG
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Certified July 05, 2026Yext Knowledge Graph
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