Best Western Independence Kansas City

Reviews

• JP

  Joseph Plasse

  Jun 13, 2026
  1.0
  Frome the time we cjecked in our room was a mess. Shade blind on window was not even attached it was on the floor. Maintance put it back up only for it to fall down again. Second bed in room didnt even have sheets on the bed!!! I wish i could upload the phots so you could see the room, i advise you to stay some place else!!!
• CS

  Clarissa Smith

  Jun 10, 2026
  1.0
  I am sad to say that I was highly disappointed in my experience checking into Best Western-Independence, MO. I made this reservation earlier in the day due to not knowing how long we would be able to be on the road as we traveled to our destination. On the phone, I was assured that the room I requested was mobility accessible. If it was not, I would not have wasted their time and mine and would have just looked elsewhere. Several hours later after making the reservation, I called the hotel out of courtesy to let them know that we would be arriving a bit later than I initially said. I asked again if it was a mobility accessible room and bathroom. I was assured that it was.That phone call was around 8:45. We arrived at the hotel by 9:45. We checked in no later than 10:00. After being on the road for 8+ hours with a parent who is in need of a mobility accessible room and bathroom, we found ourselves utterly disappointed that the bathroom room was, indeed, not mobility accessible. I immediately went down to the front desk to notify them of this severe inconvenience. Nothing could be done about it at the time because the only mobility accessible room was taken. It was too late at night to look for another hotel. My mother could not shower. The next morning, I notified the front desk again of what happened. I was essentially told that communication is a two-way street and I should have asked specifically for a walk-in shower. When a person asks for a mobility accessible room and bathroom, a walk-in shower is implied. For recommendations in the future, I think it would be highly advantageous to provide more transparent and effective communication to visitors over the phone. Not only is it a fire hazard to put someone on the third floor who was in need of a mobility accessible room, the phone had no plug to adequately call the front desk if they need help, and the company could have had a serious liability on their hands if she had fallen in the bathtub. Thankfully, she thought it was wise not to try. I understand the night we arrived was a full night. However, again, I would not have wasted the hotel's time nor mine if I was fully aware the room we were given was not mobility accessible. I would be interested to hear how Best Western would like to remedy instances like this in the future.
• CJ

  Christy Jennings

  May 26, 2026
  1.0
  One night stay on Friday the 22nd. We stay at a lot of Best Westerns and have not had any issues. There was long hair on the bathroom floor and the tub/shower was dirty with hair in it as well. So we knew the room was not clean. The floors (carpet) in the hallways were filthy and had not been vacuumed. Apparently this was graduation night in KC and we had to attend a funeral and could find no other place to stay.
• JC

  Jesse Crow

  May 26, 2026
  4.0
  Stayed here over the holiday weekend. Staff was very friendly. The hotel was very clean as were the rooms. Beds were very comfy and even the pillows were nice and firm. only thing we didn't enjoy was the indoor pool was soooo cold lol but once we got in for a while we enjoyed it as well. Location was great it was off the main road back in a quite area. We would defiantly stay here again.
• SP

  Satyam Patel

  May 14, 2026
  2.0
  The room we had booked two months earlier was not available at check-in, so we were given a lower-tier room instead. I understand that hotels can overbook, but my main issue is that we were still charged the same rate as if we had received the higher-tier room. The employee at check-in told us the manager would be available the next day to adjust the rate. However, when we checked out the following day, another employee told us the manager was not there but that she would message the manager, and that we would receive a call within an hour. We never heard back from the manager, so we called again the following day, and somehow we still could not get connected to the manager. It is obviously unfair to be charged for a higher-tier room while receiving a lower-tier one.

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